scoggy

Yes, the problem is solved now (thankfully). Now the only mystery is why I couldn't get the update through the owner account dashboard. It's a 2019 Fiesta, and I copy/pasted the vin from the dashboard site to the other link, so I didn't mistype it somewhere. Both cars are registered on my account. I wonder if it did originate from outside the UK (steering wheel is in the right place though!) Or, maybe it's just one of those glitches. I may contact Ford to see if they can sort it out for the future.

The screenshot in my first post was from my dashboard (where both mine and my mum's car are registered) at https://www.ford.co.uk/dashboard#/ Mine shows when software updates are available, my mum's says software updates are "not applicable for your Ford".

Thanks for the replies. The car came with Sync 3, so I don't know why it's not available on the owner site. However, I found that I could enter the VIN at the site below and get the update. Problem solved. https://www.ford.co.uk/owner/resources-and-support/sync-bluetooth/update#/

Hi I've managed to update my own Ford Focus's Sync3 to the latest version using USB key, and I'm now trying to do the same for my mum's Ford Fiesta (2019). I've registered her car on my Ford account, but I'm getting the message that Sync updates are "Not applicable for your Ford" (see screenshot). Meanwhile her Sync unit is continually trying to update over WiFi and failing (I'd previously heard updates over WiFi weren't happening in the UK). I'd like to give her a USB key to get it updated that way, but can't get the files from the Ford website. Any idea why there's no software available there? (It doesn't say she's up to date - it says it's not applicable.) Is there a way I can contact Ford to get the files? She's on 3.3 build 18201_PRODUCT.