glennkelly

I have an issue where my iPhone disconnects from Ford Sync 2 in my 2015 Focus Connection: USB Issue started when I updated to iOS 12 beta from iOS 11on my iPhone X. Music would play for between 2-6 minutes and then the music would stop and the controls on the Sync screen wouldn't control the music. Press play on the iPhone and music played from the iPhone, and then a message appears on the Sync 2 - 'iPhone disconnected' When the problem manifested, i immediately rolled back to iOS11and all was fine. I then got the official iOS 12 and same thing happened - iPhone would disconnect from USB ( Bluetooth is always fine) Then got the iPhone XS Max and the same thing. Updated to iOS12.1 and that didn't resolve the issue I have clean installed the iOS from factory settings as well. I have reset Sync 2. This for me appears to be an iOS12 issue. Apple are looking into it with an open ticket. I have sent them log files and they connected to the phone remotely and took logs as the fault manifested live, and they have video as well. They said that they have other cases with the same issue. My Sync2 appears to be unto date too I hope they fix it or Apple and Ford talk to each other and fix issue

I have the same issue and have a tech call with Apple Open. I'm using Sync 2 in my 2015 Focus Issue started when I updated to iOS 12 beta on my iPhone X. When the problem manifested, i immediately rolled back to iOS11and all was fine. I then got the official iOS 12 and same thing happened - iPhone would disconnect from USB ( Bluetooth fine) Then got the iPhone XS Max and the same thing. Updated to iOS12.1 and that didn't resolve the issue This for me appears to be an iOS12 issue. Apple are looking into it with an open ticket. I have sent them log files and they connected to the phone remotely and took logs as the fault manifested live, and they have video as well. They said that they have other cases with the same issue. I hope they fix it!