Doc Rock

Less than two weeks after purchasing my 2017 Fusion Energi, and installing MyFordMobile on my iPhone (the app) and on my desktop and laptop, MFM stopped working (failed to update). I could not access current information on either my iPhone or my desktop or my laptop (I tried all three). So, I went to the Fusion Energi boards and learned that other owners of 2017 Fusion Energis had encountered the same problem. Apparently, there is a software and/or hardware problem that causes the onboard circuit for MFM to shut down. And not reset. The fix is to pull Fuse 10 from the fusebox under and to the left of the steering wheel, and then reinsert it. Sort of the MFM equivalent of Ctrl-Alt-Del. I called Ford to alert them to the problem with my car, asked that they create a case number for the problem, and told them I would go to the dealer to have the problem checked out. I went to the dealer today and they informed me there was no technical service bulletin on this problem. They did pull Fuse 10 and reinsert it. Voila! MFM began working again on my IPhone and desktop/laptop. For two hours. Then it stopped working again. I have advised both Ford and my dealer, and hope that Ford "mans up" and stops pretending this problem is unique to my car. BTW, trying to pull Fuse 10 yourself is a non-trivial task. You have to pull down the finish trim piece under the steering wheel, then reach way back to the fuse panel to the left and below the steering wheel - making sure you have located the correct fuse (it's amber and marked "5" for the amperage), then manage to pull the fuse. As my service rep remarked, the design was done by engineers who will never have to pull a fuse!