Hello,
Randomly, last week, my phone audio stopped coming through my car's speakers and the media player doesn't function at all.
Phone calls - when paired with SYNC, the phone rings, but I cannot hear the other person, nor can they hear me. I have to change my input/output to the phone in order to communicate. Although, the screen in the car states the phone is paired and connected via bluetooth.
Media player - My music will not play through the bluetooth media device (line in is not selected). Most times, it automatically disconnects my phone when I go to stream music from it. Other times, it shows up with the song title on the car's screen and looks like it is playing, but there's no sound whatsoever.
I upgraded my SYNC about a month ago and haven't had any issues since last week. Very frustrated now that I cannot get it to work.
Here are some of the troubleshooting steps I've performed and tech. specs.:
Master reset the SYNC system
Master reset on SYNC Bluetooth system
Add/remove the phone from SYNC and
Add/remove SYNC from the phone
Download the address book when pairing
Not downloading the address book when pairing
Changing the ringer for the phone on SYNC
Performing a network settings reset on phones
Performing a factory reset on phones
Tried using multiple phones; same results.
2010 Ford Fusion Hybrid (latest SYNC update)
iPhone 6S PLUS (iOS 9.1)
iPhone 6S (iOS 9.0.2)
Samsung Galaxy S5 (Kitkat)
Any additional help or troubleshooting will be greatly appreciated.
Thank you!
Tom