Had SYNC Gen 1 V 3.1.4 installed by dealer today on my 2010 Sport Trac. Update covers Bluetooth auto-connection improvement, media player reliability, voice recognition improvements to recognize names entered in all CAPS, voice recognition that will decrease the chance of calling the wrong person and finally it added a customer assistance phone number to help prompts. FYI: This update did not show up when I logged into SYNC My Ride! You should call SYNC support with your VIN to see if update is available for your vehicle, if so dealer needs to install. Info says only 20 minute update but it took 3 hours of waiting at dealer!!!