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Jeff Goldman

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  1. I've been trying for over a week now to download the latest Sync software for both my Fusion '08 and my Explorer '12. Every time I click to download, I agree to the terms and the next thing I see is an error message that says I need to have Java installed in my browser. IT IS INSTALLED. I'm on a Mac OS X 10.8.3 and I've tried this with Safari 6.0.4. I've also tried this in Firefox 19.0 and the same thing happens. I also tried this from a PC with Windows 7 Starter and the latest version of Internet Explorer. That one said I needed to install Active X and to look for a pop-up to download it, but nothing ever pops-up and the pop-blocker in IE is turned off. And Active X is turned on in my IE browser on that computer. This is incredibly frustating. How do I get the software to a USB? Additionally, now I'm having trouble logging into the http://support.ford.com/sync-technology/software-updates-sync-myford-touch website. (I know I have the right info - it's even stored in my browser where I verified the login info.) I went the route of "Forgot your password?" and when I submit, that takes me to an error: "We apologize for the inconvenience, but the Ford Owner website is currently unavailable or the requested page is not valid. Please try your request again later." Anyone have any advice here? Lastly, when I try to pair my iPhone 4S (latest OS), it immediately goes to "Pairing failed." I've done a master reset on Sync but it's still happening.
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