Hi Guys,
I updated my 2012 MKZ to SYNC 4.4 about a year ago (right before it was pulled for being buggy). Thankfully, I haven't had the issues most people had with it (other than the Bluetooth audio resume feature working intermittently).
I saw last week that they finally released SYNC 4.6 for my vehicle! However, every time I go to the owner.lincoln.com site, log in, then click on the "Download SYNC Update" button, I get the error "This service is temporarily unavailable. Please try again later" once the page loads.
Now the page still loads to the instructions on how to install, so I went ahead and ran the Vehicle Health Report as it states in Step 1. Step 2 is the request for the download, I click it and it says "Check your inbox in a few minutes. We're preparing your update now. As soon as its ready, we will send you a link to return to this page...". Then once I click Ok I get the same error as before "This service is temporarily unavailable. Please try again later". No email ever arrives.
What should I do, should I just continue waiting and checking every couple of days? Is it even worth it to reach out to Ford?