ssheaffer

It's unreal how all of these stories are the same. My iPhone4 worked fine on My Touch for about week and has been completely erratic since then. Every time I start the car (TaurusSHO) I have no idea what the stupid thing is going to do, or not do. What's more disturbing is that Ford has no idea what to do about it apparently. The dealers and Sync support have two answers: 1) do a master reset (I'm not making that up) and 2) a "fix" is coming. That's about all you're going to get and beyond that they pretty much have an FU attitude if you don't like it.

I have a 2011 Taurus SHO with My Touch and am experiencing the same problems. The system is laughably intermittent (although it's becoming less funny each day). Some days it works just fine and then some days it won't recognize voice, bluetooth audio won't work and/or phone won't work. Every time I start it up it's a new world. All I get from Sync support is "Do a master reset." Well, I can promise you now that I can do a master reset and pair my phone with this piece of junk with my eyes shut. Why doesn't Ford have the management initiative to at least tell us what is wrong with the system and when a fix is coming. I'm not stupid. I work in high-tech and am extremely computer literate. This system is defective and Ford is mum on the problem. I'm beginning to get very angry about the whole situation. Clearly Ford is not monitoring these posts which is amazing. Why doesn't Ford tell owners anything (or dealers for that matter). My dealer is clueless. Ford's support line is helpless. My carrier just knows that the Sync system is a cluster and couldn't help me either.