Thanks for all the suggestions. I have done a soft reset, master reset. the dealer did an update but it didn't need one. Already have 3.4.22251. The navigation issue I was having has seemed to have disappeared. Main problem is that you can't make a call because it says contacts aren't downloaded or sync is trying to download or no phones are paired. When you start the car it always goes to an AM station of which we never listen to. The dealer also disconnected the battery, they had a call out to Ford and they got back to me and wanted me to delete the phone and repair, of which I have done several times and I told them that. I just amazes me how for can just tell me to do such a lame thing after all I have told them I have done. It is just so frustrating.