NCEcoBoost
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Everything posted by NCEcoBoost
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Where Do Vehicle Health Reports Go?
NCEcoBoost replied to NCEcoBoost's topic in SYNC 3 General Discussion
Thanks, bbf. I looked through the FordPass app on my phone and it shows the current oil life, among other things, but not anywhere near the full report. I'm suspecting that if I connect the phone to Sync and then look through AppLink, I'll find it there. It has NEVER given me the option of emailing it, unlike our 15 year-old Chevy, that does it flawlessly every month. I suspect that may be due to my not having FordConnect or a modem (GM has had a modem in most of its vehicles since around 2004, but Ford just installed one in most for the 2019 model year, as you know). -
Where Do Vehicle Health Reports Go?
NCEcoBoost replied to NCEcoBoost's topic in SYNC 3 General Discussion
Not talking about system updates, that I've never had problems with. Talking about Vehicle Health Reports that I try to run monthly, manually (connecting the phone via cable to in-car FordPass) since my car has no modem, ahem. -
Well, here we go yet again with another Sync tech issue. Ever since Ford redid the Ford Owner website, I can't figure out how to get my Vehicle Health Reports after I run them (manually) as there is no link on that page for them (I've told Ford about the oversight and it was, typically, ignored). I'd saved a bookmark for the former Owner site so I could access the Reports, which worked for a while, and now it's kaput. I do NOT have FordPass Connect ('17 Fusion SE without the luxury package but WITH the Sync3/Tech package, so no what was called back then, Sync Connect). The Health Reports do not appear anywhere on my phone after I run one, as well. They must go somewhere, but I have no idea where. Ideas? Thanks! Happy New Year! (Many manufacturers send them to the email address on record but Ford hasn't figured that one out yet, apparently).
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I DID find the time amidst the activity to update my system and it went smoothly. Took only about 20 minutes. BUT, now I'm back to the FordPass app not communicating with the car despite the acceptable phone so I can't run a Vehicle Health Report (again). Probably a separate issue and I tried all of the tricks from earlier in the year, with no success. I responded to Ford's request for an opinion on the new Ford Owner site in an appropriately scathing manner. Kiddos must be back on the job now that school is out, messing things up yet again. It's a joke all over the Net about kindergarteners running Ford's tech ops (not started by me) and Ford seems clueless. Beyond laughable. Just pathetic.
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So, now, it appears, that this new version of Sync3 IS available to me and I don't have in-dash nav. Couldn't have come at a worse time (brain dead Ford, again). Have a houseful of visitors and then summer trips. I think I'll just wait until early Fall when things should be a lot quieter and calmer.
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To give one last update, I FINALLY got a Vehicle Health Report run successfully yesterday. The 2 final problems were: 1) I needed to give the FordPass app all of the permissions since it had none with the new phone, and 2) I had to access the Ford Owner site via MS Edge and not Google Chrome, as noted above. THEN and only, then, all went well. My final thoughts on this whole fiasco are that it was a ROYAL pain in the arse.
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So, to update, I connected my new phone (Android v.10) to the car this morning and then to FordPass and all went well. FP recognized the vehicle in the app and in the car and I figured for sure that a new Vehicle Health Report would be waiting for me upon arrival home. Wrong. The Ford Owner site claims that I do not own a Ford, wants me to add a vehicle and when I try do that, ta da! - my Fusion is right there. So, Ford Owner is now a royal mess. Now I'm convinced it's not teenagers running the tech side of Ford, it's monkeys, for sure. Additional update/new info: I've discovered, thanks to an F-150 site (!) that the Ford Owner site hates Google Chrome. I got in successfully using Microsoft Edge, vehicle was shown, but no new Vehicle Health Report. You should hear how annoyed those F-150 owners are about Ford tech! They're also on the teenager/monkeys bandwagon. Better fix this mess, Ford!
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This is my last response to this issue since it has zilch to do with the topic. You always manage to get the subject off-track, like many on the "other site" do and turn it into a "Ford is the best, no matter what" debate. Even though my Fusion is almost paid for, it has very low miles, so I'll stick with it until the extended warranty expires (I am subject to that nasty engine replacement possibility as well). But, probably will go back to GM after that unless I want another sedan and then it's the Japanese, most likely.
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So, yesterday, I googled "Phone Requirements for FordPass" again and was led to the stats that I posted above. Android Version 8 or higher...I hate to say that I had anything to do with it, but it makes sense that GooglePlay now doesn't show FordPass if my phone doesn't meet the minimum standards. Good news is that my phone provider had restocked since the beginning of the month and a new phone is on the way with Android Version 10. Happy, Ford? But I'm furious that an auto manufacturer can dictate when I buy a new phone and won't forget it.
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We have a recent GM vehicle as well with NO infotainment issues. OnStar just does it thing, flawlessly. Perhaps newer Fords with modems are better, but I believe that Ford's lax attitude (and it's the lax attitude that's the problem here. When I reported my issue to Ford, all I received back was a laughing emojii - VERY mature) with infotech all began with the dreadful MyFordTouch. It's improved a bit but still lags other brands (except the user interface, which is great). Honda is perhaps the only other non-luxury mainstream brand being knocked about as well these days, but in that case, it's being outdated..
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More updates. I went out to the driveway and first did a Sync3 System Reset (good news is that I got Voice Recognition back that had disappeared). Then I deleted the app and reinstalled it. Then I cleared both the app cache and app data. End result is that it still says "Unfortunately FordPass has stopped", so I'm inclined to think that my system requirements info is the correct one. Found a reasonably priced new phone with Android 10.0 but it's out of stock (chip shortage probably) and won't let me even backorder it (half the price of the one at Amazon). So, no FordPass for me. For a while.
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I Googled "Phone Requirements for FordPass" and came to a link that had the info I posted. I'll try and update this post with that. Interesting that your info is dated later than mine, BUT that doesn't explain why the app hasn't worked on my phone since late January, even with the constant app updates. Edit: I typed in "Android Requirements" in the FAQ section of FordPass in the FordPass section of the Ford Owner site and this is what it shows (I did see a date yesterday of sometime in Feb. '21). This morning, I found a slew of postings about the inop app over the past 3 years and they all say that I need to perform a Sync3 Master Reset. Which makes no sense because the app doesn't work when I'm nowhere near the car.: Question: android requirements Answer: FordPass Phone Compatibility Android Software requirements: Software version 8.0 and up iOS Software requirements: Software 13.0 or later Apple Watch 6.0 or later Compatible with iPhone, iPad, and iPod touch
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voice recognition not ready 2016 ford sync 3
NCEcoBoost replied to 2016fordtaurus's topic in SYNC 3 General Discussion
Yes, I did see the Drivers Assist Package as well. BUT, it required the Luxury Package, that I didn't want, so I skipped the whole thing. BTW, I just saw in the Owners Manual how easy it is to do a reset, so I'll do it next time I'm out and about. -
voice recognition not ready 2016 ford sync 3
NCEcoBoost replied to 2016fordtaurus's topic in SYNC 3 General Discussion
Thanks for the advice. Sync3 was available on the '17 Fusion SE with the Technology Package (which is what I have), in addition to the Luxury Package. Sync Connect only came on the LP, which is what the brochure screwed up on - it had said it was on the TP and I expected to have it but don't. Oh, Ford....I have to go to the dealership soon for the annual state inspection, so I'll mention it then. Yeah, I know how to do a reset, but let them do it, I hope. Watch me have other issues afterward. (I still can't get the Ford Pass app to work; after it updated again yesterday, I finally sent a report about it. Bet they've designed it to no longer work on older phones, like my Galaxy S6. I'm NOT buying a new phone just for this nonsense). -
voice recognition not ready 2016 ford sync 3
NCEcoBoost replied to 2016fordtaurus's topic in SYNC 3 General Discussion
Sync3, 2017 Fusion, Version 3.0. Steering wheel button doesn't do anything. No prompt whatsoever. TBH, I hadn't ever tried this until yesterday as I was waiting for a vaccine shot and had tons of time to burn in the car. Ideas? -
Well, this has gone from bad to worse. I still haven't been able to run a Vehicle Health Report since early January. Yesterday, the FordPass app updated. Today, all it says is "Unfortunately, FordPass has stopped". Deleted the app, reinstalled it and am getting the same thing. This is really a bunch of sh*t, Ford!
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I updated all of my Android apps a while ago and it included FordPass. I had last updated the apps on 2/20/21. Didn't check the version. App looks identical to pre-update. Problem is that I'm not planning on running errands now (working at home) until next Thursday when I have meetings. If I think of it before then, I'll try it in the driveway.
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Yeah, after a ton of owner complaints, Ford decided to install a modem in vehicles equipped with Sync4, so that means that all these shenanigans with connecting the phone are history, for those lucky owners. I feel like I'm living in the 1900s since I had GMs OnStar in 2 previous vehicles that had a modem. SPEAKING OF WHICH, I have been unable to run FordPass in my vehicle for several weeks now. It says "Please wait while we collect information" and then never does. I can't run Vehicle Health Reports because of this matter. I don't have in-dash nav, so I haven't had notice about an update to Sync3 for about (maybe over) a year now. Yes, I check the Ford Owner site regularly. I believe that I'm still on Version 3.0. 3.3 and 3.4, to the best of my knowledge, were only for nav-equipped vehicles. I'll look and see if there is an update to the FordPass phone app, shortly, because all this started the last time the phone app was updated.