g2thew

Thanks to bbf2530 and Multitask for your help. Today I was able to Download the NA 2 22 map update without an error (016). Ford support resolved the issue that was causing me to get the error when attempting to download the complimentary download. Installing the map update in my vehicle via usb went without any problems. I have not checked yet to see how many map changes there are yet. My advice to anyone with update issues is to stay in touch with ford support . In my case it took a couple months but they kept working on my case file until they solved the problem for me. Thanks again for responding to my posts.

Just wanted to post an update to my issue when trying to update my map ( Current map is NA 2 20). Ford Customer Relations recently called to advise me they are still working on my case and apparently others are getting the same error (016) when trying to place the map order. Yesterday I went back on the ford website to try again and this time it showed an update for my sync system (from 3.4.22200 to 3.4.23188) which I was able to download and install with no problem. So then I went back on the website and it showed that my sync was now up to date but there was still a map update available. Unfortunately when trying to get the map update I once again receive the error (016). I was hoping the sync system update would allow me to download the map update but no luck. I will post again with any further news.

Hello again bbf2530 . When I put my vin into the Ford update site it shows my sync is up to date but that there is a map update available. Not sure if things like type of vehicle ( mine is a 2022 Ecosport) or country (Canada) make a difference but it shows my sync is up to date, so no option to update it only the map.

Hi bbf2530. My map version is NA 2 20 and the sync version is 3.4.22200

The map version I have right now is N 220 . Not sure but I think the update is for N 222 . My sync versin is 3.4

Thanks again bbf2530 , I will get back if the issue is resolved.

I am not actually able to get to the point of downloading the update. I'm trying to get the update from Ford - Sync3 Map Update (syncnavigation.com) when i get to "place your order" for the update I get the followig error Your order cannot be completed at this time. Please contact customer service at (800) 392-3673 to report this error.(016)

Thank you bbf2530. I have been trying the SYNC 3 NAV map update website for a few weeks with the same error each time. Also the wifi network that I connect my vehicle to is strong. The last time I spoke with Ford Customer Relations I was given a case # and that they were working on a solution. The main reason for my post here was to find out if anyone else had this same issue and if it was resolved. Thanks again. 

I recieved a message in my ford pass app that there was a map update availablefor my 2022 Ecosport. When trying to download the sync 3.4 map update I recieve the message "Your order cannot be completed at this time. Please contact customer service at (800) 392-3673 to report this error.(016) . After calling customer service I was advised to check for updates using sync in the vehicle, then waiting 24hrs and retrying to download from ford's site. Same error occurs after doing this. . Any suggestions would be much appreciated.