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Fused1979

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About Fused1979

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  1. Fused1979

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    Yeah I just responded to my post from last week with the same. It's in the same section but here is a direct link. I found the easiest way to find a good VIN is to simply look for the same Year\make\model for sale o. Cars.com and any that have a free carfax will have the VIN listed. Also, I needed a older 2.0 flash drive. Failed to load with a 3.0
  2. So. I was able to finally update to V3.0. In the end, I used a 2018 VIN download and a 2.0 flash drive instead of 3.0. It's likely the 2018 download VIN that resolved the initial download issue, but it's also likely from using the 3.0 flash drive . Its also typical that about 30 minutes after I performed the update, I got an email from my escalated case that they found the issue. So 2 things for those looking to resolve similar issue. 1. If you talk to sync support have them check the following as it took me over a month to get someone who knew what they were doing to respond after I already resolved myself. Per sync team: "there is a backend issue with your VIN in our system. I noticed the information needed in one system to feed into the website is missing" If you dont want to wait for a fix, use a different vin and 2.0 flash drive and do it yourself. Super easy if you follow directions.
  3. No not yet. I planned on doing it tomorrow because I have a few at work i can bring home . I also have been waiting on the dealer to confirm if an issue i had with the leather and trim on the dash was still covered. Turns out it was and they want me to bring it in early next week. May just tell the dealer while they have it, they need to update it. You never know. Well from what I have seen here and on the internet, looks like it's acceptable to use another year cause in the end it's the same release across all models so I may just take you up on that offer. I want to check in the morning to see what the name of the file and build I downloaded are first
  4. Thanks. I would be concerned though of the year difference. Do you know if it would be easy to roll back? Or a master reset (would think that would just affect the configuration and wouldn't work)
  5. I wonder if I open the file if I can simply swap it. Any thoughts on maybe I need to go to a lower version then to 3.0? or that it's a space issue due to the size of the file?
  6. Thanks! I have tried multiple browsers and the VIN I used I am 100% sure is with nav and for my exact car I went to cars.com, found my exact car for sale at a dealership that had an image of the sales sticker and got the vin from free carfax 😊 Thoughts on any of the following being the issue? USB drive is 3.0. The APIM is simply on an older unsupported version? The download has reference to the VIN i entered and fails a check? Ford did tell me it's a limitation as the reasoning I cant upgrade, I just find it hard to believe the downloads are available for other exact cars.
  7. Update: I chose to pull a fast one just to see if it worked. I added a vehicle vin from another 2017 Platinum and I was able to download the file for 3.0. However, it began the update then stated it failed and said it's not compatible with the hardware in my car. I know it's the right file after comparing to other files and images online. It's getting late here so was going to take a look in the morning to see If an install log was created on the flash drive, and if I can see what the issue is. Cant think of any reason other than memory that hardware would be a problem.
  8. All, Really need Help here. First let me start by saying I support software for a well known company for a living so I know my way around a computer. I have a 2017 Ford Fusion Platinum that is currently on Sync 3 Version 2.0. I have attempted the download through the auto updates and from the looks of it the check for updates is successful but nothing downloads. I went online and found that users can download it to USB and apply manually. I actually prefer this method so it wasn't a big deal. I registered my car VIN, and created an account about 2 months ago. I am also using Ford Pass. When i go to the Support>Sync Update Download page,for 2 months I have been getting the following message. "You do not have a download available at this time" Not only would I expect to see a prior version since there have been a few between 2.0 and 3.0, i get this message. So I decided to give the Sync 3 Support a try not only through the chat option, but by calling directly. Big Mistake! I have called numerous time in which: Call 1: You have 2.1 available on the page just go to the page and download it. Call2: Advised 2.1 was not available on the page and was told that its a known issue and to be patient. Chat: After going over the same steps for 30 minutes, I asked to escalate the issue. After another hold I was told that my system could "never" be updated as it was a limitation of my software. Being in support I asked what exactly was the limitation considering one of the features is automatic updates. They couldn't tell me. I asked to speak with someone who could further assist and was told that they were it. If I spent this much money on a car, I need specific information to what that limitation is. Not too much to ask for. The technician said they would escalate to tech support. Email From: Got a response from the escalated ticket just for them to say that some 2016 models cannot be upgraded. Good to know. If I know anyone with a 2016 model considering at this point I have stated numerous times I have a 2017. Email To: I Replied back and asked for further support and advised that the case clearly states I have a 2017 model. Received no response Email To: I then sent a follow up to see if any further assistance could be provided. Again I received no response. Call 3: Was told the same thing as call 1. Which is it? Limitation of my software or not? Mixed answers. I asked to speak to a manager/supervisor so we can figure this out. I was told manager would say the same thing. So I said that it is fine, I will discuss it with him to see who I need to talk to net to get this resolved. I was then hung up on Only good news I received this time was the survey the automated system asked me to take. Gladly! Call 4: Called back the normal number and said that I simply wanted a number that I could file a complaint. Also tried different browsers to see if this was the issue: FireFox, Edge, Chrome and same thing. All i want is to be able to talk to someone who is knowledgeable and not reading from a troubleshooting script. The only contact information always brings me to support and the same people. You literally cannot file a complaint if you wanted to! I have scoured the internet and am suprised I cant find anything, Am I the only one having this issue? Before I go as far as sending snail mail to their CEO, maybe someone here can help? Since I cant get any help, has anyone else had this problem and resolved it? or I am confident I can perform the update myself and can likely find it online, however I would like to see if anyone else has done it by downloading the update from a 3rd party and not Ford. Anyone download from a 3rd party and install?
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