Multitask

Yup, that could be too.... missing the voice file.... My maps took about an hour going from 1-18 to 1-19

As I'm re reading this ... I posted something to your post about that problem.... could also be a missing file (voice) , maybe re-download the file and unpack it see if there is a missing file... you could try listing them here... I found that if I unpack each file they reveal what they are for.... (then I delete the new folder cuz it's not needed)

What does it do/not do when attempting to use the Voice Commands? Did you look to see if there is an OS update? 3.0 or 3.4 ? did you get it from the Ford/Lincoln site? or 3rd party?

Cool.... if it wasn't for the fire, I would have tested my 6th gen.... Good to know for future people.... 😎

That is something that I would think only a Dealer can check for. Was the port replaced, or the APIM that they plug into? Intermittent in what way? Sometimes bluetooth reconnects intermittently... not the phone or the cars fault, because it happens with the last 3 vehicles - 3 phones I've had. Oh... and how did you get to 3.4 ?

Not knowing what that is, I can only assume it's going to get a Modem replacement

Could be... just not new enough.... I don't think there is a list of what 'works' with Sync 3 3.0 or 3.3/3.4

I don't know... and you would have 3.3 or 3.4 I can see if my old touch (think it's 6th gen) works in my MKZ

Ok, worth seeing if it can go higher in the IOS ... I just looked, 9.3.5 is the last update for it.

That is always a possibility... I have a 7th gen Touch and it works flawlessly it's on ios 13 I think yours can only go to ios 11, so that might be a possibility too... I'm going to assume you do not have the white one that came with your Touch? I'm also thinking that it's not the thunderbolt (meaning 64bit) but the wide connector (32bit) so then it might be time to get a new ipod touch (if that it true)

Lincoln

Try it with the one that came with it... from Apple... see if it makes any difference. Sometimes the data lines are not all the same. If it does not help... maybe a Master Reset will help. I know it's new, but the master reset , resets all the settings... so you might have to set some features back up, like backgrounds...etc...

I take it that you have used the cord from Apple, not a 3rd party one.... and when you say you don't see the artist/song, you don't see them in the 8" display, or in the dash display? is it playing at that time?

A 2014 vehicle will not report in to Ford anymore.... as you know 3G is dead. so the modem will be too (not literally just won't connect anymore) Maybe Ford will update you to a 4G modem? (5G might be out, but it's years before it's normally around) To answer your question, yes they probably did abandon you....

3.0 has a different format than 3.4, so no you can not update it with the same file, or at all at this time. Unless Ford puts out a 3.0 to 3.4 update that does just that. can't rule that out, but I doubt it