Multitask

When it comes to the gas car Mustang, they have screwed up the looks a few times.... I almost got a '65 2+2 in baby blue for $1200, a few decades ago... wish I had the $$ then...

I like the looks, they just needed to call it something else.... But even if they gave me one, I wouldn't have anyway to charge it at home, no hook ups where I am. and work probably charge (no pun) too much

When I did mine Lincoln, it did not generate a .xml file... so it looks like they don't... can't say for Ford. 😎

yea, being it's new, it should still be under a warranty.... that model is not a US one (yea I know duh)

Yea, because the OP did not specify what they had, we all assume that they have something that is not standard, i.e. a 2016 Edge that came with Sync3, I think only that model/year did it... kinda like the Musktang is the only one with Sync 4 (or it was the first to have it) an assumption was made here... I also said 'typically' knowing that some early vehicles had it.... 😎

Typically a 2016 would not have come with Sync 3, Sync 2 yes.... so at a guess this is an upgraded unit. One thing to try is look for a wrecked vehicle... get the VIN from it, and see if you can get 2.3 also, you should be able to go from 1.x to 3.0 the APIM does not care that much...

my lincoln updated to 2.20 a couple months ago... OTA way...

one reason to wait and see how gets burn when they upgrade too soon. 😎 I know I've been caught like that.. I have the files, just need to put them on a flash drive and do the update.... OR, I can hotspot it and see what happens. 😎

I don't think that Ford/Lincoln do the XML file anymore...

Uh, I'm staying out of this one

if I remember right, that was a bug in the system that just never went away. Also remember that Sync (1) is no longer supported by ford for updates... so see if there is a newer one anyway. See if a Factory Reset (just deletes settings) helps, OR unpair and re-pair the device. And Also, newer phones maybe not work well with older technology.

The voice et all, does not come from the APIM. Radio, sat radio, and I believe are all part of the ACM (the part with the CD player in it) So maybe that is defective (or needs adjustment) Being that you said you had this issue before the upgrade tells me this could be it

If you were having this issue with Sync2, or even with the Sync3 swap out, then I would say have you tried connecting another phone to it to see if you get the same or different results. But you answered your own question there and said the OnePlus 7 Pro worked just fine. So I would conclude that there are 2 factors going on here. 1: the Cyan updates are at fault 2: the ZTE is at fault. Being that CyanLabs doesn't know is not our problem here... we are here for those that did things with respect to Ford/Lincoln https://www.ford.co.uk/owner/resources-and-support/ask-ford/technology/sync-general/sync-phone-compatibility-list I don't see your phone listed on their site. https://zteusa.com/ or https://ztedevices.com/en-us/ Like I said, you will get as much help from here as Cyanlabs... maybe less.

You are correct, AA is part of 11 now, and might not be for long... but that is another issue You won't get much help here if you have been using the Cyan software... best to ask them for help

Sync 2 would want a USB 2 device... and yes it is very picky about what one....