Multitask

Ok, yours is at the point where I'm not sure if it came with 3 or you updated the hardware to Sync 3 But at any rate I remember that Sync 2 (for me) had that issue, but it was an earlier phone Unless someone here has an answer, I would take it to the dealer and have them look at it....

Just in case Only when paired with Bluetooth? or also when it is plugged in ? Also, you unpaired it from the phone, did you remove it from 'both' the phone and Sync ? So you had to start pairing all over again? Sync 2 I will assume, but is it the 4" screen or 8" screen (might help with diag)

Hmm... I'm sure that has been talked about before. I seem to remember that there is no fix for Sync 2 that I'm aware of but wondering why the APIM was replaced? Maybe a Master Reset will help ?

While you are driving, when you start up the vehicle? Some will need to know What version of Sync (yes we know it's Sync 2) 8" or 4" screens...etc... details will help others

Probably a version of Sync that is for the Transit, but not the 'official' one that you would get in any other Ford/Lincoln Thing I do not see in the pic of the screen... no Nav button so it wouldn't have Nav (Sat where you are) either Very basic..

From the looks of it , you are from a right side driving place.... and it could be Sync 4, but it will depend on what vehicle you purchased... as was said, you should contact your dealer to see what it is supposed to be

Just came out Sunday the 2nd. For the Lincoln's anyway, I believe for the Fords that have 3.4, it is also out... for most.... go to owner.ford.com or owner.lincoln.com and see if you have an update waiting.

Typically the Reset is in the Settings area... once you can navigate to that area, you should be able to find it.... if it is not allowing you to get there, then something is wrong, and you will have to get the dealer to show you... while I know where it is in my car, I'm sure the dealer would be most helpful tin directing me to that If they will not, then take it to another dealer... the owner.fole.com site has a lot of info (or what ever it would be in your area)

That is information from the Ford site... talk to your dealer for more info.

THose are not for the touch screen, they are for the 'hard' buttons

How to perform a master reset Press the PHONE hard button. Select the 'Settings' tab on the touchscreen. Select 'Advanced'. Scroll using the seek buttons on the touchscreen and select 'Master Reset'. SYNC will ask you to confirm. Press 'YES' to continue. SYNC will confirm when the master reset is complete.

https://owner.ford.com/support/how-tos/sync/sync/setup/how-to-master-reset-sync-systems.html

While I know what that site is, I have not been there in a very long time... maybe a year or two... so I doubt it... While were on it... this is public so I'm not going to Mind it .... and also , I don't like that you are calling me a lier!!

Good For You... my 2020 MKZ with 3.4 has not had any issues either....

https://www.thethings.com/18-glaring-problems-with-gm-cars-everyone-keeps-ignoring/ http://www.chevroletproblems.com/ Tho they might not be what you are talking about , Ford is not the only company with issues... 😎