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Showing content with the highest reputation since 07/01/2021 in all areas

  1. 2 points
    Muzicman61

    Latest Sync 3 Map Update Issues

    For Sync3, it needs to be formatted exFat. FAT32 won't work supposedly for Sync3. I just upgraded my wife's Edge ST maps last night. I started the car, then once Sync was initialized and ready, I inserted the USB drive. Took about 20 seconds and then I saw the first message indicating it was updating. I think it went through 3 phases, Downloading, uncompressing, then installing. Took about 30 minutes.
  2. 1 point
    Hi KCWCOWS. I understand. However, to make it easier for others to help you in the future, leave out the "Version 1" part. It is an obsolescent descriptor which is not needed and can only lead to confusion. As it did in this thread. Using Ford's newer descriptors, you currently have "SYNC 3 v3.0.15139". If/when you update, you will have "SYNC3 v3.0.20204" (which is what I also have in my 2018 MKZ). EDIT- One other thing I noticed: Sorry if I am misunderstanding what you meant, but you stated earlier that you were "Currently working on downloading it, but got to get it downloaded correctly to USB flash drive (had issues previously)." Just to clarify...You are not trying to download directly to the USB flash drive from the Ford SYNC3 website, are you? You need to download the SYNC update file to your computer first, then unzip and properly copy the files over to the flash drive. Good luck.
  3. 1 point
    Hi KCWCOWS. As Muzicman mentioned above, this is an exhaustively discussed issue. The problem is: This "issue" is not due to a defect or failure of the modems supplied by Ford, GM, BMW, Mercedes, Toyota, Honda etc. etc.. In those affected vehicles, it is due to the fact that the cell phone carriers (Verizon, AT&T, T-Mobile etc.) are dropping 3G cell service coverage. And that is something Ford and other automakers have no control over. Therefore, all 3G modems in all 3G limited devices in the US will no longer have cell service. That includes cell phones, computers, etc. etc. etc. To put this in context: All 3G limited cell phones will also stop working once 3G service is ended in the US. Can/do we expect cell phone manufacturers to update or replace all 3G phones for free? Of course not. And they will not do it. Nor will they offer any compensation. Our option will be to buy a new cell phone. It certainly can not hurt to contact your Ford Dealer, Ford Customer Service etc., to ask if they will do something for us. Or perhaps Ford will expand the number of vehicles covered by the CSP in the near future. However, it can not reasonably be expected that they owe it to us, since this is not a component defect or failure. And even if it was, legally/technically, our vehicles are warrantied for the warranty period. No longer than that. No auto manufacturer that we know of so far is replacing 3G modems for free. Most are not even offering any update cost coverage on their vehicles. From another perspective, cell phone and other device manufacturers will certainly not even consider updating or replacing our 3G phones and other devices. And in the case of obsolete cell phones, they are now essentially expensive paperweights. However, in the case of our vehicles, every other function still operates as designed. And I am being fair. At some point in time, the 4G modem in my MKZ will become obsolete when 4G service is eliminated. I can not and will not expect Lincoln to replace it for free because the cell carriers eliminated service. I don't expect everyone affected by this to agree with my perspective, but it is the reality. Let us know how you make out and good luck.
  4. 1 point
    Hi todd. Yes, call the Service Department of your Dealership and make a service appointment so that this problem can be properly diagnosed and corrected. When you bring your vehicle in, do not hand them the keys, tell them your phone will not charge wirelessly and leave. Instead, do whatever you need to do to physically demonstrate the problem to them. Be sure they clearly state that they see the problem too. In this way, you can avoid the dreaded "Could not duplicate the customer concern" invoice. Let us know how you make out and good luck.
  5. 1 point
    Hi todd. Other than attempting a Full SYNC reset (instructions in the Owners Manual), or the overly recommended battery disconnect, there is not much self-help that can be performed. If you believe it is a SYNC or other vehicle issue, as opposed to a problem with your phone, the only way for Ford to address it is to bring it in for service. When you do, demonstrate the issue, so they can see your phone display the error message. Let us know how you make out and good luck.
  6. 1 point
    Multitask

    Setting button no menu

    Yes, and possibly no... it will depend on which one you buy and how it gets programed. I did the Sync 2 to Sync 3 on a 2013 and 2018 Fusions, and all the buttons still worked... but I did not program it. Dan did (person who does the programing) If you are on the F150 forums, you can ask and get a response from someone there that has done it.
  7. 1 point
    bbf2530

    Hello from Ohio

    Hi RH and welcome to the Ford SYNC Forum! Congratulations on your new Corsair. Heeeyyy...wait a minute...you look familiar...😉 Good luck!
  8. 1 point
    RedHoncho01

    Hello from Ohio

    Hi! I'm Jeff and live in central Ohio. I currently drive a 2021 Corsair Grand Touring. I had to update SYNC to version 21194 and the maps to 2 20 when I received my vehicle from the dealer. It wasn't difficult to do, just time consuming. I'm going to be retiring at the end of this year.
  9. 1 point
    Muzicman61

    Hello from Ohio

    Congrats on the new vehicle and retirement... You'll enjoy both. I was retired until Covid hit and got "recalled" so to speak.
  10. 1 point
    Muzicman61

    USB Drive Song Metadata

    I have about 18,000 songs on a 256gb flash drive. They were all ripped to MP3 format at 320kbps. Can't say how many CDs that totals but just buy the biggest flash drive you can afford.
  11. 1 point
    bbf2530

    USB Drive Song Metadata

    Hi RH. Aha...now that is a very good reason. 😉 Enjoy your upcoming retirement and good luck.
  12. 1 point
    Muzicman61

    USB Drive Song Metadata

    The SSD should use only about 2.5W when reading. But a typical USB3 port only outputs about 900mW as far as I could quickly research. So that might indicate you are correct and the car cannot power the SSD.
  13. 1 point
    bbf2530

    2021 SYNC 3 NAV map update.

    HI Muzicman. Ford/Lincoln release updated NAV map versions annually. The NAV map updates are usually released/offered around mid-July/early August of each year. The update was a little late this year, likely due to the pandemic. For everyone's information: The 5 year subscription cost is $199 for the 5 digital download version and $239 for the 5 year, mailed USB version. The single year update via digital download is $109 and the single year, mailed USB update is $149. So if a Lincoln/Ford owner forecasts they will update 2 or more times in 5 years, it is less expensive to order the 5 year subscription. If you think you will only update once in 5 years, order the single year update. And my opinion: For those not entirely comfortable with computers, downloading/transferring files etc., pay the extra $40 and order the USB version. Especially if ordering the 5 year subscription. At the very least, you get troubleshooting/tech support (which you do not get with the straight digital download), you will not have to worry about downloading/transferring files etc., plus you will wind up with 5 extra USB flash drives for your own personal use in the end. If comfortable with your computer skills, get the download, but realize they offer no troubleshooting support for the digital downloads, if there is a problem. Here is the SYNC 3 NAV map update website: https://syncnavigation.com/lincoln/home Let us know how you make out and good luck.
  14. 1 point
    bnewt

    2021 SYNC 3 NAV map update.

    I updated the maps on my 2017 Explorer with no problem I went from 1.15 to 2.20 took about 90 minutes to complete
  15. 1 point
    Multitask

    Sync 3 v2.2 File needed

    Normally we would not stray from the OP... but that person posted on the 13th, and never came back for the slew of answers. 😎
  16. 1 point
    Muzicman61

    Sync 3 v2.2 File needed

    I was washing dishing and bussing tables at 14. Mowed lawns, raked leaves and shoveled snow. Had multiple paper routes which led to a nice job with the newspaper in town. Very blessed.
  17. 1 point
    Muzicman61

    Sync 3 v2.2 File needed

    Even 20 years ago that would have been a great buy. I would have jumped on that in a heart beat. But I get it that sometimes it's more important to put food on the table and keep the lights on.
  18. 1 point
    alcohenusa

    2021 SYNC 3 NAV map update.

    I had helped a friend update his 2019 F250 which interestingly only gets Sync 3.0. He got a free update and it was 2 20. After seeing that be successful, I bit the bullet and purchased the 5 year subscription for my 2018 Fusion. Just finished that update and it is also 2 20.
  19. 1 point
    alcohenusa

    2021 SYNC 3 NAV map update.

    I can confirm that this map update is providing NA 220. I know the web site says it is 120, but it is really 220, even for Sync 3.0 vehicles.
  20. 1 point
    Hi Papa. You have two possible issues that jump out. First...Yes, SYNC 3 does have a compatible device list, and perhaps your ZTE phone is not on it (very possible). You can find the list on the Lincoln or Ford owner sites in the SYNC sections. Second, you have used CyanLabs aftermarket software to update your SYNC system, and it is known to have "little" bugs here and there. What model/model year is your vehicle? Why are you using the CyanLabs software? Was your vehicle not equipped with SYNC 3.4 from the factory? Your best bet would be to contact CyanLabs to see if this is a know issue that they have a solution to. Good luck.
  21. 1 point
    If Sync versioning was that important you probably should have considered purchasing something newer than 2012. I think 2017 was the start of Sync 3.
  22. 1 point
    bbf2530

    Reset sync 3

    Hi Sue. Unfortunately yes, it seems to be a "dead system". There is no way to accurately diagnose this over the Internet. You have tried all the usual self-help remedies. (battery, fuses etc.). It could be a bad APIM or a handful or more other causes. If the vehicle is out of warranty, there is nothing that can be done now, other than pay to have it diagnosed and repaired. Or purchase an aftermarket Audio system that will give you Bluetooth connectivity, etc. Just out of curiosity, you purchased a used vehicle with a non-working SYNC system. When did you first discover it did not work? Did the car have any sort of CPO or Dealer warranty? if yes, did you ever bring it back to the Dealership to have it repaired during the warranty period? We have to assume not. Keep us updated and good luck.
  23. 1 point
    Multitask

    Reset sync 3

    Just a stab, you say you can never GET to the master reset, or that you can get to it but it does not seems to work? Also, why are you trying to have that do, what is the underlying issue that you feel you need to do the reset ?
  24. 1 point
    bbf2530

    Reset sync 3

    Hi Sue. You purchased the car used and SYNC has not worked since you purchased it? Did you purchase the car from a Ford Dealer? Was there any type of used car warranty when you purchased it? If yes, when did you first let the Dealer know that SYNC did not work? Assuming you used the correct reset procedure that is listed in your Owners Manual (not just something you found online, which may be right or wrong), there is not much more self help that you can try. You have already tried all the other normal suggestions. Disconnected the battery, fuses etc. Having the underlying problem diagnosed and corrected may be your only other option. If other members have any ideas, I am sure they will jump in to help. Keep us updated and good luck.
  25. 1 point
    $hit, that was the before picture... As mentioned above, here what you should see if the if the updated is successful.
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