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GT5283

Samsung Galaxy S21 disconnecting from version 3

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I have a 2016 F150 with Sync 3 Version 3.0

 

I am trying to use my Samsung Galaxy S21 for Android Auto with a 6 foot cable.

 

I can connect with bluetooth and I can connect via a short data cable to the USB port and I can use Android Auto.

 

The short cable I am using is an LG cable (1FTFW1EG5GFC29298) and works well.

 

I am wanting to use a longer cable (6 feet), but every cable I try does not work.

 

The Sync 3 states that the device is not compatible.

 

I am trying to use the following:

Reversible USB Type-C  3.1

24 Pin 

Max Speed: Up to 5.0 Gbps

Oxygen Free Copper Wire

Nickel Plated Connectors

Suggested Maximum Current:  1.0A

 

When I connect this cable, it will connect and then disconnect multiple times.

 

Anybody have any suggestion on what type of a long cable I can use?

 

Thanks!

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If you have tried many 'good' cables and they do not work, then I would think that there is a limit on length.

 

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Could be. I was having the same though, but wasn't sure.

 

Thanks for the reply and info!

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One way to know , is one of the phones that works fine in the other vehicle, try it with the longer cord... if it does not work, then you would know.

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I have tried the same cable with the same phone in my 2018 Accord and it works fine.

Thanks for the thought!

Edited by GT5283

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By chance have you enabled developer options on your phone?  What is your default USB option?  Check the USB settings on your S21.

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I ended up buying a 3ft cable and all is well.

 

Thanks for all the support!

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Okay, my cable is working well!

 

Another related issue.

 

Both of the USB ports are a little loose.

 

I have been searching the web for a replacement part but have been getting multiple part numbers.

 

While searching, I read that the USB module needed to be replaced if an upgrade was made from SYNC 2 to SYNC 3.

 

Does anyone know what the correct part number is?

 

2016 Ford F-150 Supercrew

SYNC3 v3.0.20204

 

Thanks in advance for all your help!!

Edited by GT5283

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25 minutes ago, GT5283 said:

Okay, my cable is working well!

 

Another related issue.

 

Both of the USB ports are a little loose.

 

I have been searching the web for a replacement part but have been getting multiple part numbers.

 

While searching, I read that the USB module needed to be replaced if an upgrade was made from SYNC 2 to SYNC 3.

 

Does anyone know what the correct part number is?

 

2016 Ford F-150 Supercrew

SYNC3 v3.0.20204

 

Thanks in advance for all your help!!

 

Hi GT5283. If no one here can supply the part number, you can stop by the Parts Department of your local Ford Dealer and ask then for the correct part number, cost etc. Then you can negotiate pricing with them, and/or use the part number to shop online if you wish.

 

The reason I say stop by, as opposed to calling, is because experience has shown I get better service when people are dealing face to face with someone, as opposed to a voice on the phone.

 

Also, I may be misunderstanding: I read back, and did not see you mention upgrading from SYNC2 to SYNC 3. If your F-150 is equipped with SYNC 3 v3.0.204, I am not use why you are discussing a module for upgrading from SYNC 2 to SYNC 3? .

 

Let us know how you make out and good luck.

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I bought my truck used.

 

When I purchased it, it only had SYNC 2. Not sure of the version (2.2???). The dealer upgraded the software to the current version which is SYNC3 v3.0.20204
(according to the Ford website).

 

I used the Android Auto feature for the first time with a 3-foot LG data cable and it worked fine.

 

I wanted to use a longer cable, so I tried the 6-foot cable, that I use for my Android Auto in my 2018 Accord (which works fine with it) in the truck and it would not work. It kept disconnecting.

 

So, I ordered a new 3 ft cable for the truck so that I could take my LG data cable back in the house for my laptop. It works ok, but as I stated the ports seem to be a little loose.

 

When I was searching for part number for the USB module, I found several numbers. As I stated, while I was checking for the part number, I read a few articles that stated if you upgraded from SYNC 2 to SYNC 3, the USB module needed to be upgraded.

 

Hope this clears things up and doesn't make it more confusing.

 

I will check with my local Ford dealer.

 

Thanks!

 

 

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1 hour ago, GT5283 said:

I bought my truck used.

 

When I purchased it, it only had SYNC 2. Not sure of the version (2.2???). The dealer upgraded the software to the current version which is SYNC3 v3.0.20204
(according to the Ford website).

 

I used the Android Auto feature for the first time with a 3-foot LG data cable and it worked fine.

 

I wanted to use a longer cable, so I tried the 6-foot cable, that I use for my Android Auto in my 2018 Accord (which works fine with it) in the truck and it would not work. It kept disconnecting.

 

So, I ordered a new 3 ft cable for the truck so that I could take my LG data cable back in the house for my laptop. It works ok, but as I stated the ports seem to be a little loose.

 

When I was searching for part number for the USB module, I found several numbers. As I stated, while I was checking for the part number, I read a few articles that stated if you upgraded from SYNC 2 to SYNC 3, the USB module needed to be upgraded.

 

Hope this clears things up and doesn't make it more confusing.

 

I will check with my local Ford dealer.

 

Thanks!

 

 

 

Hi GT5283. Well, it helps a little, but also makes it more confusing. 😂

 

"Upgrading" from SYNC to to SYNC 3 requires far more than simply updating software. It also requires hardware replacement. So yes, as you stated, there are components/modules that need replacing if one upgrades from SYNC 2 to SYNC 3, usually including the screen itself.

In addition, it is unusual (but I guess not out of the realm of possibility) for Ford Dealers to perform that sort of SYNC upgrade work.

 

Out of curiosity: When you go into the Settings menu on your SYNC screen, what SYNC version does it show as being installed?

 

If everything works properly, then perhaps the updated USB module was installed but not installed properly? Blind Internet guess.

 

So with the confusion present in this case, I will step aside and let others try to figure out exactly what you may need. Or as I recommended earlier, check with the Parts Department at your local Ford Dealer for the part numbers you need.

 

Keep us updated and good luck.

Edited by bbf2530

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I was mistaken.

 

It had SYNC 3. Not sure of the version.

 

I had TGA (Transient Global Amnesia) a few days after purchasing the truck. I can't recall the version.

 

Sorry if I misled you!

 

Thanks again for your comments!

Edited by GT5283

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Yes, there might be updates at all ends, Samsung, Android Auto, and of course Sync

 

People are not perfect, so anything they make is not perfect.

 

Sometimes it takes a while for everything to 'line up' and work.

 

My 2020 car has been telling me the phone is not compatible, but then after clicking 'OK' it works just fine, but only on thie revision of the Sync software.

Maybe (when it comes out) that will get fixed in the next revision....

 

Hoping that someday it all works out for ya...

 

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Sorry, I should have updated this post a while back.

 

Everything has been working well for a while now.

 

New cable and updates. Hope it stays this way.

 

Thanks for all the input!!

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