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NCEcoBoost

2/21 - Sync3 Now Requires Android Version 8.0 or Higher

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Since my Samsung Galaxy S6 stopped communicating with FordPass after January 2021, I finally dug a little deeper, and the subject is what I've discovered.  I need to upgrade to at least an S8.  Since my phone meets my needs for now, bye, bye, FordPass.  This was posted by Ford in February 2021.

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Do you have a link to the February 2021 Ford post?  According to the listing of Ford pass, it requires 5.0 and up.

ADDITIONAL INFORMATION

Updated
April 1, 2021
Size
Varies with device
Installs
1,000,000+
Current Version
3.19.1
Requires Android
5.0 and up
Content Rating
Everyone
Permissions
Offered By
Ford Motor Co.
Developer
1 American Rd Dearborn, MI 48126

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I Googled "Phone Requirements for FordPass" and came to a link that had the info I posted.  I'll try and update this post with that.  Interesting that your info is dated later than mine, BUT that doesn't explain why the app hasn't worked on my phone since late January, even with the constant app updates.

 

Edit:  I typed in "Android Requirements" in the FAQ section of FordPass in the FordPass section of the Ford Owner site and this is what it shows (I did see a date yesterday of sometime in Feb. '21).  This morning, I found a slew of postings about the inop app over the past 3 years and they all say that I need to perform a Sync3 Master Reset.  Which makes no sense because the app doesn't work when I'm nowhere near the car.:

 
Question: 
android requirements
 
Answer: 

FordPass Phone Compatibility

Android Software requirements: 

  • Software version 8.0 and up

iOS Software requirements: 

  • Software 13.0 or later
  • Apple Watch 6.0 or later
  • Compatible with iPhone, iPad, and iPod touch
Edited by NCEcoBoost

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4 hours ago, NCEcoBoost said:

I Googled "Phone Requirements for FordPass" and came to a link that had the info I posted.  I'll try and update this post with that.  Interesting that your info is dated later than mine, BUT that doesn't explain why the app hasn't worked on my phone since late January, even with the constant app updates.

 

Edit:  I typed in "Android Requirements" in the FAQ section of FordPass in the FordPass section of the Ford Owner site and this is what it shows (I did see a date yesterday of sometime in Feb. '21).  This morning, I found a slew of postings about the inop app over the past 3 years and they all say that I need to perform a Sync3 Master Reset.  Which makes no sense because the app doesn't work when I'm nowhere near the car.:

 
Question: 
android requirements
 
Answer: 

FordPass Phone Compatibility

Android Software requirements: 

  • Software version 8.0 and up

iOS Software requirements: 

  • Software 13.0 or later
  • Apple Watch 6.0 or later
  • Compatible with iPhone, iPad, and iPod touch 

 

Conflicting info.  That never happens......

 

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More updates.  I went out to the driveway and first did a Sync3 System Reset (good news is that I got Voice Recognition back that had disappeared).  Then I deleted the app and reinstalled it.  Then I cleared both the app cache and app data.  End result is that it still says "Unfortunately FordPass has stopped", so I'm inclined to think that my system requirements info is the correct one.  Found a reasonably priced new phone with Android 10.0 but it's out of stock (chip shortage probably) and won't let me even backorder it (half the price of the one at Amazon).  So, no FordPass for me.  For a while.

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Agree with Multitask... useless since it no longer reports the odometer reading and oil life.

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Oil life would be nice... but the O, I can look at my car for that.  😎

 

The Lincoln App for me wasn't working for a while... crash, or it kept thinking I was in Detroit... took them 4 months to get it so it was working again... 

So maybe in a few months it will for you.

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Oil life and odometer are still there, at least in ios (app version 3.19.1). Though the entire vehicle page has gotten very erratic in the last few updates.

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17 hours ago, Multitask said:

Oil life would be nice... but the O, I can look at my car for that.  😎

 

The Lincoln App for me wasn't working for a while... crash, or it kept thinking I was in Detroit... took them 4 months to get it so it was working again... 

So maybe in a few months it will for you.

This is certainly on the list of reasons to avoid a Ford product in the future.  They must have hamsters running the technology side and simply don't give a sh*t.

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I know this was about Android, but if you have an iPhone, you can use the Siri shortcuts hack that essentially eliminates the need to use the app.  It’s faster and much more reliable as long as Ford’s servers are functional.

 

Check it out here:

https://www.reddit.com/r/shortcuts/comments/hmgxn5/fordpass_shortcuts/

 

 

 

 

 

 

Edited by alcohenusa
Fix link

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On 4/4/2021 at 8:48 AM, Multitask said:

Probably still using Windows XP, or System 9

I'm using Windows 10.  Don't know about Ford.  It's still on the fritz.  I have an appt. at the Ford dealer for annual inspection next week and I'll ask.  Wanna bet they're clueless?

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On 4/6/2021 at 8:54 AM, Multitask said:

So the car runs fine, but you will not buy it because the app does not work?  ugh....

Talking about buying my NEXT vehicle.  I never had all these tech issues with other brands, like GM.

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On 4/6/2021 at 11:32 AM, alcohenusa said:

I know this was about Android, but if you have an iPhone, you can use the Siri shortcuts hack that essentially eliminates the need to use the app.  It’s faster and much more reliable as long as Ford’s servers are functional.

 

Check it out here:

https://www.reddit.com/r/shortcuts/comments/hmgxn5/fordpass_shortcuts/

 

 

 

 

 

 

I don't have an iPhone and would never buy an overpriced Apple anything.

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7 hours ago, NCEcoBoost said:

Talking about buying my NEXT vehicle.  I never had all these tech issues with other brands, like GM.

https://www.thethings.com/18-glaring-problems-with-gm-cars-everyone-keeps-ignoring/

 

http://www.chevroletproblems.com/

 

Tho they might not be what you are talking about , Ford is not the only company with issues...  😎

 

Edited by Multitask

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On 4/16/2021 at 1:37 PM, Multitask said:

https://www.thethings.com/18-glaring-problems-with-gm-cars-everyone-keeps-ignoring/

 

http://www.chevroletproblems.com/

 

Tho they might not be what you are talking about , Ford is not the only company with issues...  😎

 

We have a recent GM vehicle as well with NO infotainment issues.  OnStar just does it thing, flawlessly.  Perhaps newer Fords with modems are better, but I believe that Ford's lax attitude (and it's the lax attitude that's the problem here.  When I reported my issue to Ford, all I received back was a laughing emojii - VERY mature) with infotech all began with the dreadful MyFordTouch.  It's improved a bit but still lags other brands (except the user interface, which is great).  Honda is perhaps the only other non-luxury mainstream brand being knocked about as well these days, but in that case, it's being outdated..

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Good For You... my 2020 MKZ with 3.4 has not had any issues either....

 

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So now we're going from bad to worse.  As of right now, FordPass has disappeared completely from the Google Play store.  Since I'm using the car later today, I thought I'd try to uninstall it (again) and reinstall it, but it's nowhere to be found.

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11 hours ago, Multitask said:

Good For You... my 2020 MKZ with 3.4 has not had any issues either....

 

Highly unlikely.  I had trouble with you over on the Blue Oval site, so please MYOB.

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3 hours ago, NCEcoBoost said:

So now we're going from bad to worse.  As of right now, FordPass has disappeared completely from the Google Play store.  Since I'm using the car later today, I thought I'd try to uninstall it (again) and reinstall it, but it's nowhere to be found.


Maybe you cannot see it if you phone does not meet the minimum requirements???  Looking at the Google Play website, it still shows Fordpass but now says Android 7.0 as a minimum.  Seems like a moving target on what the requirements really are.

 

WHAT'S NEW


What’s New - 3.20.0
• Fixed bugs and made some improvements under the hood of the app.
Keep the feedback coming!
 

ADDITIONAL INFORMATION

Updated
April 15, 2021
Size
Varies with device
Installs
1,000,000+
Current Version
3.20.0
Requires Android
7.0 and up

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4 hours ago, NCEcoBoost said:

Highly unlikely.  I had trouble with you over on the Blue Oval site, so please MYOB.

 

While I know what that site is, I have not been there in a very long time... maybe a year or two... so I doubt it... 

While were on it... this is public so I'm not going to Mind it .... and also , I don't like that you are calling me a lier!!

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On 4/19/2021 at 10:12 AM, alcohenusa said:


Maybe you cannot see it if you phone does not meet the minimum requirements???  Looking at the Google Play website, it still shows Fordpass but now says Android 7.0 as a minimum.  Seems like a moving target on what the requirements really are.

 

WHAT'S NEW


What’s New - 3.20.0
• Fixed bugs and made some improvements under the hood of the app.
Keep the feedback coming!
 

ADDITIONAL INFORMATION

Updated
April 15, 2021
Size
Varies with device
Installs
1,000,000+
Current Version
3.20.0
Requires Android
7.0 and up

So, yesterday, I googled "Phone Requirements for FordPass" again and was led to the stats that I posted above.  Android Version 8 or higher...I hate to say that I had anything to do with it, but it makes sense that GooglePlay now doesn't show FordPass if my phone doesn't meet the minimum standards.  Good news is that my phone provider had restocked since the beginning of the month and a new phone is on the way with Android Version 10.  Happy, Ford?  But I'm furious that an auto manufacturer can dictate when I buy a new phone and won't forget it.

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On 4/19/2021 at 11:15 AM, Multitask said:

 

While I know what that site is, I have not been there in a very long time... maybe a year or two... so I doubt it... 

While were on it... this is public so I'm not going to Mind it .... and also , I don't like that you are calling me a lier!!

This is my last response to this issue since it has zilch to do with the topic.  You always manage to get the subject off-track, like many on the "other site" do and turn it into a "Ford is the best, no matter what" debate.  Even though my Fusion is almost paid for, it has very low miles, so I'll stick with it until the extended warranty expires (I am subject to that nasty engine replacement possibility as well).  But, probably will go back to GM after that unless I want another sedan and then it's the Japanese, most likely.

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