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rn8849

Updated Sync last night to 3.0??

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Hello everyone, I am new here and new to my 2018 Fusion, I bought it Tuesday. I updated Sync last night to version 3.0 build 19205 (iirc); this seems odd since others on here are talking about version 3.4, anyone have an explanation for that?

 

I noticed this morning that my tach seemed to be slightly to the left of where it was before and it no longer moves smoothly with the engine speed, it steps up and down, fine increments, but it is quite noticeable. I regret updating now. Perhaps another update may fix it? Do these updates build upon each other, perhaps?

 

Thanks in advance,

Gary

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3 hours ago, rn8849 said:

Hello everyone, I am new here and new to my 2018 Fusion, I bought it Tuesday. I updated Sync last night to version 3.0 build 19205 (iirc); this seems odd since others on here are talking about version 3.4, anyone have an explanation for that?

 

I noticed this morning that my tach seemed to be slightly to the left of where it was before and it no longer moves smoothly with the engine speed, it steps up and down, fine increments, but it is quite noticeable. I regret updating now. Perhaps another update may fix it? Do these updates build upon each other, perhaps?

 

Thanks in advance,

Gary

 

Hi Gary. You got the latest update to SYNC 3.0.  The explanation as to why you did not get an upgrade to SYNC 3.3 or 3.4 is that SYNC 3.0 can not be factory upgraded to those later versions.

 

As far as the tach issue: SYNC 3.0.19205 has been out for some time now and you are the first complaint I have seen about the tach behavior changing after an update.

 

Is your 2018 Fusion still within the 3 year/36,000 mile New Car Warranty? If yes, and you think there is an issue, make a service appointment to have ti looked at. You can also contact Ford Customer Relations and let them know you feel you have a SYNC update issue. They should put you in contact with the SYNC Support Group.

 

All of that being said, there are third party websites and ways to upgrade SYNC 3.0 to SYNC 3.4. However, it can brick your system, will cause warranty coverage issues, and I do not recommend trying them.

 

Good luck.

Edited by bbf2530

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Ford/Lincoln set 3.0 to the pre 2018 (some 2017)

3.4 comes with the 2020, 3.3 was 2018 to 2019 and those can or will get 3.4 eventually.

4.0 as far as we know is 2021 and after....

 

 

not sure why your tack is off, I don't believe the update affects that.

as was mentioned, might want to take it to the dealer if it's still under any warranty and see what they say.

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Thank you all for the information, unfortunately it is not under warranty. The tach also is to the left of where it used to be, or at least it sure seems that way to me. I could see the whole tach clearly before the update but when I took off after the update part of the left side was hidden by the steering wheel.

 

I contacted Ford Sync Support about it through their live chat. After some research they told me that the module needed to be reset and gave me a procedure for it. I followed the procedure and it seemed like I did it properly based the car's responses but, alas, it didn't help.

 

I also asked about why the 3.4 update was not available to me, they said the updates do not all go out to everyone at the same time and that I should check periodically.

 

Thank you for the advice to contact them... even though I didn't get what I hoped for, I now know that there is support and how to get in touch with them.

 

I'll be looking for the update, I'm glad to hear that it can receive that update, hopefully Ford will enable it for me soon. I will report back if and when they do.

 

-Gary

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3.0 is probably as far as you will go 'stock' from Ford

Yes there is a way to force it to 3.4, the process has worked, but it has also bricked some users... so if you are a good technical person (and have a good backup unit) you should be able to do it.

Do you gain much? well.. depends on what you are looking for...

 

I got my 2020 MKZ in hopes that it might get 4.0, but I'm not sure now... only time will tell if Lincoln allows for this.... being they have not move the later cars from 3.0 to 3.4, I kinda doubt it.

 

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44 minutes ago, rn8849 said:

Thank you all for the information, unfortunately it is not under warranty. The tach also is to the left of where it used to be, or at least it sure seems that way to me. I could see the whole tach clearly before the update but when I took off after the update part of the left side was hidden by the steering wheel.

 

I contacted Ford Sync Support about it through their live chat. After some research they told me that the module needed to be reset and gave me a procedure for it. I followed the procedure and it seemed like I did it properly based the car's responses but, alas, it didn't help.

 

I also asked about why the 3.4 update was not available to me, they said the updates do not all go out to everyone at the same time and that I should check periodically.

 

Thank you for the advice to contact them... even though I didn't get what I hoped for, I now know that there is support and how to get in touch with them.

 

I'll be looking for the update, I'm glad to hear that it can receive that update, hopefully Ford will enable it for me soon. I will report back if and when they do.

 

-Gary

 

Hi Gary. SYNC 3.0 will not upgrade to 3.4 anytime in the future. Ford has already stated that.

 

What you got as far as being told "...the updates do not all go out to everyone at the same time and that I should check periodically" is pretty much a script answer, since the lower level reps have no idea what versions may or may not recieve upgrades.As we all find out in life, sometimes the customer service end of things is not fully up to date on their information.

 

Definitely keep checking periodically for SYNC 3.0 updates, but you will not see a factory upgrade to SYNC 3.4. I am with you and also wish SYNC 3.0 would become eligible for a SYNC 3.4 upgrade, as I also have SYNC3.0. But Ford is already on record.

 

Good luck.

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5 minutes ago, Multitask said:

3.0 is probably as far as you will go 'stock' from Ford

Yes there is a way to force it to 3.4, the process has worked, but it has also bricked some users... so if you are a good technical person (and have a good backup unit) you should be able to do it.

Do you gain much? well.. depends on what you are looking for...

 

I got my 2020 MKZ in hopes that it might get 4.0, but I'm not sure now... only time will tell if Lincoln allows for this.... being they have not move the later cars from 3.0 to 3.4, I kinda doubt it.

 

 

H Multitask. Just as an FYI: Lincoln/Ford is already on record stating that SYNC 3.0/3.3/3.4 will not be upgrade-able to SYNC4. The systems, software and hardware are not compatible. This information is also posted on the Lincoln and Ford owner websites, in the FAQ areas that discuss SYNC4.

 

Good luck.

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1: I knew that already, nothing new here.

 

2: I'm looking for it, just where is this information?  link please.

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2 hours ago, Multitask said:

1: I knew that already, nothing new here.

 

2: I'm looking for it, just where is this information?  link please.

 

I am not looking for an argument. I was attempting to avoid confusion about any eventual chances of SYNC 4 upgrades. If you feel you already know all about SYNC 3/3.3./3.4/4 and don't need the information provided, then it may help avoid confusion for others.

 

1. You stated "I got my 2020 MKZ in hopes that it might get 4.0, but I'm not sure now... only time will tell if Lincoln allows for this.... being they have not move the later cars from 3.0 to 3.4, I kinda doubt it.

Time will not tell and you don't need to doubt it anymore. You can be sure that our SYNC 3/3.3/3.4 systems will not be upgraded to SYNC 4, since the decision has already been made by Ford and Lincoln. The SYNC 3/3.X system hardware and software is not compatible for upgrades to SYNC4.

And keep in mind that even though it may be "nothing new here" to you..., our answers also help others. There is no sense in letting other Lincoln and Ford owners think that maybe their SYNC 3/3.X system will be upgraded later to SYNC 4. Ford and Lincoln have already stated it won't (and can't) be upgraded.

 

2. The information is where I stated earlier. On the Lincoln and Ford Owners websites, in the SYNC section where they discuss FAQ's on SYNC 4. It can also be found by Googling "SYNC 4" and going through the supplied links.

 

Good luck.

Edited by bbf2530
Added information for clarity.

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Great information, thank you all again. I have a DrewTech Cardaq Plus2 so I can reflash modules if need be, I will need to figure out which module the the Sync resides in... my guess is it will be in the APIM. If I reflash to the As-Built, I should get back to 2.6, I think. I can and will go to the Ford website and download the As-Built data for my car but it is binary so you can't really find the version information inside of the files easily, iirc.

 

If I am successful at that then I might feel daring enough to try the 3.4 upgrade. It used to be all too easy to brick modules, that has gotten better, thankfully. I'll check the cost of the module in question first and decide if it is worth the risk, mostly it would just be for education, as someone said earlier, I doubt that I will see any gain. Truly, I would be happy to get back to the previous version at this point and see if the tach goes back to the way I remember it working.

 

Here is the module reset procedure from the Sync rep...

 

Quote

I appreciate your patience Gary. Please follow the steps below to resolve the problem you are experiencing:

First, you’ll need to perform a module reset by following these steps:
1.Select Radio.
2.Hold the Power button (center of the volume knob) + the Right-Seek button at the same time for up to 5 seconds.
The display will indicate when the module is resetting. You may then release the buttons.

Next, you will need to follow these steps for a key cycle:
1.Turn the vehicle completely off. The vehicle engine should not be running and the vehicle should not be in accessory mode. Many newer vehicles will keep the radio on, even when the car is turned off, until a door is opened.
2.Open the driver’s door and lock the door.
3.Close the driver’s door.
4.Wait two minutes and ensure the radio display turns off completely.
5.Restart the vehicle

 

I thought it odd that you lock the driver's door while it was open and then shut it, but I followed the procedure as stated. If anyone recognizes this and knows exactly which module this reset it for I'd appreciate the information.

 

-Gary

 

 

 

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Gary, I didn't think going from 3.0 to 3.4 made that much difference.  Updating from third party sites would be a matter

of risk/reward that only you can decide.

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2 hours ago, rn8849 said:

Great information, thank you all again. I have a DrewTech Cardaq Plus2 so I can reflash modules if need be, I will need to figure out which module the the Sync resides in... my guess is it will be in the APIM. If I reflash to the As-Built, I should get back to 2.6, I think. I can and will go to the Ford website and download the As-Built data for my car but it is binary so you can't really find the version information inside of the files easily, iirc.

 

If I am successful at that then I might feel daring enough to try the 3.4 upgrade. It used to be all too easy to brick modules, that has gotten better, thankfully. I'll check the cost of the module in question first and decide if it is worth the risk, mostly it would just be for education, as someone said earlier, I doubt that I will see any gain. Truly, I would be happy to get back to the previous version at this point and see if the tach goes back to the way I remember it working.

 

Here is the module reset procedure from the Sync rep...

 

 

I thought it odd that you lock the driver's door while it was open and then shut it, but I followed the procedure as stated. If anyone recognizes this and knows exactly which module this reset it for I'd appreciate the information.

 

-Gary

 

 

 

 

 

Hi Gary. Not that it matters much at this point, but I believe the module reset procedure includes opening the door to lock it so that "Accessory" or "Delayed Accessory" mode is turned off.

 

The instructions seem to indicate it is important that everything (engine, audio etc.) is shut down before the "key cycle" portion. And if you do not open the door, the "Accessory"/"Delayed Accessory" mode will still be alive for ~10 minutes, even if the audio system is turned off.

 

Hope that makes sense. Let us know how you are making out and good luck.

Edited by bbf2530

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20 hours ago, bbf2530 said:

 

2. The information is where I stated earlier. On the Lincoln and Ford Owners websites, in the SYNC section where they discuss FAQ's on SYNC 4. It can also be found by Googling "SYNC 4" and going through the supplied links.

 

Good luck.

 

No no proof?  I have googled it, and saw no proof of what you say.  I have also entered that section, nothing there says what you said.

Edited by Multitask

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4 hours ago, Multitask said:

 

No no proof?  I have googled it, and saw no proof of what you say.  I have also entered that section, nothing there says what you said.

 

You don't want to provide or receive correct information, you simply want to argue. You have become a troll who posts incorrect information, then won't just let it go when you are wrong. Some of the information you have posted for others in the past could wind up causing them problems and/or money.

 

I even told you what to Google. If you can not find the obvious, that is your malfunction. A 12 year old could find it. Do your own research, troll.

Edited by bbf2530

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Oh, what a great tactic, blame me for what you can not provide

https://www.ford.com/technology/sync/sync-4/

image.thumb.png.23780396e0a4fb7094575f6e43e12a5a.png

Not mentioned there

 

everything else is from 2019 almost 2 years ago...

 

I guess you are less than a 12 year old, because you can not provide an answer.

You are not a good representative of Ford or Lincoln.

image.thumb.png.f0a6c82aae793ccb73e5e4eb468cfa84.png

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4 hours ago, Multitask said:

Oh, what a great tactic, blame me for what you can not provide

https://www.ford.com/technology/sync/sync-4/

 

Not mentioned there

 

everything else is from 2019 almost 2 years ago...

 

I guess you are less than a 12 year old, because you can not provide an answer.

You are not a good representative of Ford or Lincoln.

 

 

"I guess you are less than a 12 year old..."? LOLOLOLOL!  Ahhh..the "I know you are but what am I", kindergarten parrot defense. LOLOLOLOL

 

You are a troll. You do not want answers or information, you want to endlessly argue.  I am not here to "provide" information for you. It is not my job to convince you the earth is round. I provide information for those honestly looking for help and the correct answers. You do not want the correct information, you want to endlessly argue and bicker that the earth is flat. No different than the incorrect information you provided others about refilling batteries, the incorrect information you provided about cooled seats, the way you have insulted and chased away other members on other forums with your "wit" (and think that posting 😎 after insulting people makes it okay).

 

And that is just the tip of the iceberg concerning the incorrect information you have sometimes provided for others. Oh...I'll give you credit that you do sometimes provide correct and helpful information. However, it's like you have a split personality. And when you are wrong, you simply refuse to admit you were wrong. Proof immediately below.

 

Concerning the bad battery information you provided (which could have caused people problems and money): I did the proper research (try it someday, you may learn something) and provided a link from Exide (the company you stated you once worked for) showing you were incorrect about your water assertion concerning automotive batteries, so you simply disappeared from that thread without acknowledging the information you provided was incorrect. That is your style.

 

Therefore, I no longer waste time providing information for you. And I am not here to "represent" Ford or Lincoln, you troll. I am here to provide information and help other people.

 

Try actually researching and looking deeper in the links. You provide two links that don't state much of anything about the subject/discussion. And that is your master plan? To provide links that say nothing and claim they make you right? Yet you don't bother looking deeper. Your linear thinking is defective and what you are arguing about is not even clear. Not hard to guess where you would stand in the country today.

 

Everyone familiar with the SYNC systems knows SYNC 3 can not be factory upgraded to SYNC 3.3/3.4, notwithstanding your attempts to gloss over the "factory" part of the equation. And everyone familiar with the SYNC systems knows SYNC 3/3.3/3.4 will not be able to be factory upgraded to SYNC 4. The systems are not compatible. It has been widely reported. Anyone with a scintilla of automotive knowledge (or the ability to perform proper research) is aware of this, or can find the information, if they really wanted to know the answer in stead of endlessly argue (linear thinking).

 

You come back and let us know when you find information stating that SYNC 3 can be factory updated to SNYC 3.4. Or when you find information that SYNC 3/3.3/3.4 can be factory upgraded to SYNC 4. Then I will happily admit I was mistaken, since it will mean I can factory upgrade my SYNC 3.0 to SYNC 3.4...or even SYNC 4! Until then, the earth is not flat and you are mistaken.

 

Until then, all I will do as far as you are concerned is address any further disingenuous/incorrect posts towards me.  And correct any incorrect information you provide to others. Do your research.

Edited by bbf2530

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And yet again, you have refused to list your proof.... so I guess is is no proof. Or at last none that you have been willing to post as you usually do when someone else asks

Maybe you choose not to let me know, but I'm sure others would like to know.  Otherwise they would not be here asking, or need here (or other web sites)

 

I have only stated that upgrading to Sync 3.4 from 3.0 is possible, and I always say that it is not without issues... I have 'never' said that it's From Ford or From Lincoln, as I know that it is not.  I have stated that I have personally done this and it Does work, but that you can brick your unit (same as you have stated) but wait... you also have stated that it just can't be done.

 

 

Yes, I have answered a question with sarcasm, and did not add my 😎.  And if that person (yes only one) took it wrong, I did then and I do now apologize.  

 

Was that underlined and bolded enough for you?

and I'm glad you spend all your efforts in keeping track of what I say.... good on you.

 

=================

 

Back to the question, Ford and Lincoln (I will say Ford from here because it's the same company) have so far chosen to update 3.0 to just 3.0 updates and 3.3 and 3.4 to just the respective updates.  Ford could offer more and so far they do not, it is their company after all. 😎

I see other 'updates' out there, and I wait to see how many issues there are with them... so if your vehicle does no offer the latest update, be glad.  Even the Factory Updates are buggy, so imaging the bugs you will find if you update to 'beta' or 'alpha' updates.

 

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5 hours ago, Multitask said:

And yet again, you have refused to list your proof.... so I guess is is no proof. Or at last none that you have been willing to post as you usually do when someone else asks

Maybe you choose not to let me know, but I'm sure others would like to know.  Otherwise they would not be here asking, or need here (or other web sites)

 

I have only stated that upgrading to Sync 3.4 from 3.0 is possible, and I always say that it is not without issues... I have 'never' said that it's From Ford or From Lincoln, as I know that it is not.  I have stated that I have personally done this and it Does work, but that you can brick your unit (same as you have stated) but wait... you also have stated that it just can't be done.

 

 

Yes, I have answered a question with sarcasm, and did not add my 😎.  And if that person (yes only one) took it wrong, I did then and I do now apologize.  

 

Was that underlined and bolded enough for you?

and I'm glad you spend all your efforts in keeping track of what I say.... good on you.

 

=================

 

Back to the question, Ford and Lincoln (I will say Ford from here because it's the same company) have so far chosen to update 3.0 to just 3.0 updates and 3.3 and 3.4 to just the respective updates.  Ford could offer more and so far they do not, it is their company after all. 😎

I see other 'updates' out there, and I wait to see how many issues there are with them... so if your vehicle does no offer the latest update, be glad.  Even the Factory Updates are buggy, so imaging the bugs you will find if you update to 'beta' or 'alpha' updates.

 

 

 

You get so wrapped up in your lies that you can not keep things straight. Do you realize that in the very same post, you actually stated "I have stated that I have personally done this and it Does work, but that you can brick your unit (same as you have stated)".

 

So you admit I have told people there are 3rd party websites which will allow some to update SYNC 3.0 to SYNC 3.4, but it may "brick your unit". Then you state that I tell people it can't be done through 3rd party instructions. Which is it? I have told people it can be done but can brick the system, or I tell people it can't be done at all?  So you try to argue out of both sides of your mouth. Thank you for blatantly lying and provided the proof all in one post.

 

And yes, unfortunately I, and others, spend time correcting your erroneous information when frequently necessary, on the forums I participate in. So your attempts at now creating false flag arguments are ridiculous.

 

So...once again, you resort to glossing over the "factory update" and "factory upgrade" parts of the discussion. Here, your lying and disingenuous behavior comes to the fore, because I have repeatedly told other members that SYNC 3 to 3.4 upgrades can be done thorough 3rd party sources, but I recommend against it, because it is not a factory update and can cause small to major problems. Both system and Warranty problems.

 

The discussion consists of two questions:

 

1 - Will SYNC 3 ever be able to be "factory updated" to 3.3/3.4? The answer is no. Ford has stated publicly it will not.

2 - Will SYNC 3/3.3/3.4 be able to be "factory upgraded" to SYNC 4. The answer is an even more resounding no. The hardware is different and not backward compatible. Ford has also publicly stated it will not.

 

Ironically, the only thing you seem to have understood (somewhat obtusely) is when you state in your second sentence..." Or at last none that you have been willing to post as you usually do when someone else asks".

Exactly! You finally got something right in this entire discussion. I will run no errands and waste no time providing research for you, to convince you the earth is not flat. However, I will always offer to help other members who are honestly looking for help and information.

 

As I previously stated, I have already gone through doing your research on too many subjects, including your incorrect battery information. That would be the incorrect battery information you provided, which was contradicted by a link to your ex-employer's (Exide). So since doing your research for you gets nowhere, I will not do your work.

 

Oh, I will provide one link that may help you if you actually read it: https://fordsyncforum.com/index.php?/topic/7367-updated-sync-last-night-to-30/&tab=comments#comment-23325

 

The facts laid out and all of this having been said, I will add: I do not participate in these automotive forums to argue. I am here to provide accurate information and help others  Therefore, I am always willing to "bury the hatchet", forget the past and move on. As long as it is a two way street.

 

 

Edited by bbf2530
To add information and extend a likely futile olive branch.

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bbf2530 and Multitask.  I respectfully request that the two of you take this (and any future) pissing matches offline.  I read these forums to learn and try to help others when I can.  Enough is enough of this waste of everyone’s time. 

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6 minutes ago, alcohenusa said:

bbf2530 and Multitask.  I respectfully request that the two of you take this (and any future) pissing matches offline.  I read these forums to learn and try to help others when I can.  Enough is enough of this waste of everyone’s time. 

 

Hi alcohenusa. I agree with you 100% and am more than willing to do so.

 

If he feels the need to keep this going (I hope not), he can begin his own thread where we will not bother others.

 

Otherwise, I have already made an attempt to extend an olive branch, which hopefully he will accept, and we can return to providing information and helping others.

 

And as I stated above...I completely respect and agree with your point of view on this.

 

Good luck.

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3 hours ago, alcohenusa said:

bbf2530 and Multitask.  I respectfully request that the two of you take this (and any future) pissing matches offline.  I read these forums to learn and try to help others when I can.  Enough is enough of this waste of everyone’s time. 

 

Hi again alcohenusa. There, you have brought us together and we agree on something!

 

Thanks and good luck!

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