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John A Smith

Sync's Cellular Radio For Remote Operation and updates

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I have a 2014 Cmax Energi. I had the cell radio updated when Ford did the recall a long time ago. About a year ago it stopped working and I lost remote access and the ability to update. I have done all the restart stuff like removing the fuse and even disconnecting the battery. Did Ford abandon me? If not does anyone know how I can get to the radio to make sure something didn't get unplugged? Suggestions please. Thank you.

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Not sure what you mean... are you talking about the WiFi updates?  If so, that is known not to work very well.

 

Sync 2 has been long since abandoned, Sync 3 is not too far behind once Sync 4 comes out (later this year, or 2021)

 

3.10 is the last major update that Sync 2 had....

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On 8/12/2020 at 5:37 AM, Multitask said:

Not sure what you mean... are you talking about the WiFi updates?  If so, that is known not to work very well.

 

Sync 2 has been long since abandoned, Sync 3 is not too far behind once Sync 4 comes out (later this year, or 2021)

 

3.10 is the last major update that Sync 2 had....

I'm not trying to update the firmware. I updated the cellular modem from 2G to 3G when Ford issued that update.  Now that modem is no longer working, MyFordMobile won't connect to the C-Max so I can't remote start, lock, locate etc. 

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A 2014 vehicle will not report in to Ford anymore.... as you know 3G is dead. so the modem will be too (not literally just won't connect anymore)

 

Maybe Ford will update you to a 4G modem?  (5G might be out, but it's years before it's normally around)

 

To answer your question, yes they probably did abandon you.... 

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