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AppleAndy

Sync 3 Navigation Turn-by-turn voice garbled or skipping

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When I select a destination on my Sync 3 Navigation system and then press start..... The Turn-by-turn voice prompts hesitate, skips or is garbled.  I've done a soft boot, hard boot and master reset of the Sync 3 Navigation system.  I took it to ford and they did not find the cause of the problem.  They are rescheduling for another appointment.  Has anyone seen or heard of this problem or maybe a solution. In addition the response time for keying in destinations is very slow.  As an example, if I want to key in "Texas", by the time I get to the "S" it still shows the "T" .  HELP, I don't have a good feeling Ford will fix without outside help

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No clue, you've done what I would recommend ... could be it is waiting for an update to finish?  Could just be a defective APIM

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I think so also.  This has been like this since I purchased the truck.  The first time I heard it was when the salesman was loading ford pass when I picked up the truck.  I thought it was odd but wasn't sure what he was loading.  I also called ford and they walked me through upgrading the software which didn't help.

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I have an appointment on Tuesday.  I'll keep you posted

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43 minutes ago, AppleAndy said:

I have an appointment on Tuesday.  I'll keep you posted

 

Hi Andy. I would offer one suggestion for when you drop off your vehicle: Physically show them the issues that you are able to demonstrate. Do not just tell them what is wrong.

 

For example, demonstrate the slow typing input that you described in your first post. And input something that will demonstrate the garbled voice commands.

 

By demonstrating the issues (and not just dropping the vehicle off), you have physically shown them how your SYNC system is malfunctioning and they have seen it malfunction. By doing this, you avoid the dreaded, "Could not duplicate customers concern" diagnosis.

 

It could very likely be a failed APIM, as Multitask mentioned. So it is a simple fix.

 

Keep us updated and good luck.

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I went through that last Wednesday.  I dropped the truck off and the next day they said it was fixed.  I went in and asked what they had done.  They said they did a bulletin on my problem.  I got into the truck and set home as destination. The first response was garbled. I went back in and told the sheet writer.  He went to the service supervisor who came to me and we went outside to the truck.  I said let me show you and he tells me I'll bring it back to my technician. I said, don't you want me to show you and he said no.  OK, he comes back with the truck 20 minutes later and says we don't see a problem.  Now i'm pissed and I tell him get the tech here and I will show him.  They send out a IS or computer guy.  I get in the truck, start it up, set destination to home and voice prompt is skipping.  The guy says "That's a problem". I said yes it is now explain it to your technician, sheet writer and service supervisor.  They gave me an appointment for Tuesday.  Causeway Ford Service SUCKS.

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4 hours ago, AppleAndy said:

I went through that last Wednesday.  I dropped the truck off and the next day they said it was fixed.  I went in and asked what they had done.  They said they did a bulletin on my problem.  I got into the truck and set home as destination. The first response was garbled. I went back in and told the sheet writer.  He went to the service supervisor who came to me and we went outside to the truck.  I said let me show you and he tells me I'll bring it back to my technician. I said, don't you want me to show you and he said no.  OK, he comes back with the truck 20 minutes later and says we don't see a problem.  Now i'm pissed and I tell him get the tech here and I will show him.  They send out a IS or computer guy.  I get in the truck, start it up, set destination to home and voice prompt is skipping.  The guy says "That's a problem". I said yes it is now explain it to your technician, sheet writer and service supervisor.  They gave me an appointment for Tuesday.  Causeway Ford Service SUCKS.

 

Hi AA. Yes, that is why I highly recommend demonstrating the issue/problem instead of simply dropping the vehicle off and telling them what is wrong. In this way, if they saw and/or heard it happen with you sitting there, they can not say, "We couldn't find anything wrong." I know how aggravating that can be. Perhaps this advice will help others in the future.

 

Hope you can get this fixed properly net week.

 

Let us know how you make out and good luck.

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Brought the vehicle to Ford on Tuesday. Picked it up last night. The service guy says Ford is familiar with the problem. Ford will be issuing a software update to resolve the voice prompt problem.  I was told two to three weeks.  I will wait to hear from the Ford dealer.  Has anyone seen or heard of an update coming out for this problem.  Seems like others are having the same problem. For some reason I don't beleive them.  I'll keep you posted.

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I've not hear of anything...

 

BTW, what version of Sync ? (including build)

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Hmm... depending on what year and vehicle, it seems that you are current... have you gone to owner.lincoln.com or owner.ford.com (depending on what you have) to see if there is an update?

my 2020 MKZ-Hybrid came with 3.4, so it's possible

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Ok, then let's see what the dealer comes up with....

 

Of course the only 2 things that will happen... 1: software update works, 2: replace the APIM with one that works

 

Good Luck

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SSM 48336 - 2019 Various Vehicles - Audio Voice Prompt Concerns While Providing Directions: Some 2019 F150, Ranger, Continental, Edge, Nautilus, Mustang, Fusion or MKZ may experience voice prompts that skip, hiccup or have short pauses while directions are being provided. No repairs should be made to attempt to correct this condition. Engineering is currently investigating the concern. Monitor Oasis for updates.

 

It's a known issue and the SYNC 3.4 update should be out sometime this month and should correct that problem.

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I received a message from Sync yesterday. A software update Sync version 3.4 will be in the dealerships within 2 weeks and consumer download in 3 to 4 weeks.  I'll let you know if it works. Thanks

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Makes me wonder what sub version of 3.4 it will be... I'm on 19274

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If it's going to be something newer than 19274, beta is in the 20021 or higher now....

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