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When my Samsung S9 phone is plugged into my 2017 Ford Escape, I can use the road map software (e.g. Google map and WAZE) but I get no sound. The words "silent notification" appears on the phone and cannot be deleted while plugged into the car. The same problem is there for our other S9 phone. Map sw works on phone when unplugged from car.  The sw works fine when used in my Chevy truck so it would appear to be a problem between SYNC3 and Android Auto.

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Thanks for you quick reply.

No "alerts only" mode shown. I looked at the android auto article.  Strange that the problem is in both of our Samsung phones when plugged into the Escape and does not appear in the Chevy truck.  Also all map sw works with sound from the  phone when it is unplugged from car. I sent a not to the Samsung folks and they don't believe the  problem has to do with their sw.

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Also, sound from the phone is controled seperately from the volume of everything else...

 

when you know sound should be coming out, try upping the volume, or pressing the Mute Button to unmute...

It is odd that it is with both....

maybe a permission is turned off on the phone allowing sound from those apps.

I have an S20plus and there seem to be WAY more settings for things then when I used my Pixel 3XL

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Tried the sound settings but there is no change.  What is weird is that I can leave the Ford Escape, plug into my 2016 Chevy Colorado truck and the  android auto sw is working fine with sound on for Maps.

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Try unpairing it in the fords... then plug it in... test it... then Pair it while it's plugged in (or maybe not if it still does not work)

after that... I'd see if the Ford Dealer knows why... bring both vehicles to show them...

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Tried removing phones and then adding them.  Played with sound controls. Nothing changed.  Seems like "silent notifications " message on phones when plugged into Ford may be the key to correction. Need to find out why this message comes up and what sw is controlling it.

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See if you have a friend that has something way different (iphone) and see if the same thing happens... 

just to test if it's the phones or the unit.

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That is worth a try. Thanks.

 

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