2016fordtaurus 0 Report post Posted March 10, 2020 after a wifi sync 3 with nav update the voice recognition is not inop. does anyone have any experience with this Share this post Link to post Share on other sites
Multitask 31 Report post Posted March 10, 2020 (edited) What version is it at now? Maight take a little time to start working again... hours I would imagine.... 2016 would be Sync 2, so you must be one that updated to Sync 3 Edited March 10, 2020 by Multitask Share this post Link to post Share on other sites
NCEcoBoost 6 Report post Posted April 1 Sync3, 2017 Fusion, Version 3.0. Steering wheel button doesn't do anything. No prompt whatsoever. TBH, I hadn't ever tried this until yesterday as I was waiting for a vaccine shot and had tons of time to burn in the car. Ideas? Share this post Link to post Share on other sites
Multitask 31 Report post Posted April 1 again... a 2017 will not have Sync 3, unless you did the hardware upgrade.... Even with that, I've seen that you might have to install the files again... or it was not programed right.... Share this post Link to post Share on other sites
bbf2530 9 Report post Posted April 1 (edited) On 4/1/2021 at 6:05 AM, NCEcoBoost said: Sync3, 2017 Fusion, Version 3.0. Steering wheel button doesn't do anything. No prompt whatsoever. TBH, I hadn't ever tried this until yesterday as I was waiting for a vaccine shot and had tons of time to burn in the car. Ideas? Hi NCEco. Just to avoid confusion for you and others: SYNC 3 was available on the 2017 Fusion. Here is the vehicle/trim level breakdown as to availability: -SYNC 3 was not available on the S model. Only SYNC. -SYNC 3 was optional on the SE trim level as part of the "Luxury Package". EDIT - Also as part of the "Technology Package" and "Drivers Assist Package". -SYNC3 was standard equipment on the Titanium, Platinum and Sport trim levels. Concerning your voice control issue: I would recommend trying a SYNC master reset. The instructions are in your Owners Manual. If that does not work, you can try disconnecting the battery for 10 minutes (although that is a band-aid type of fix). If that does not work, then a trip to the Dealer for diagnosis and service may be necessary. Let us know how you make out and good luck. Edited April 2 by bbf2530 Share this post Link to post Share on other sites
Multitask 31 Report post Posted April 1 (edited) Yup, my brain was still thinking of the 2016 from the OP... and yes, a reset, or a visit is needed... Hard to believe it has been that long already... Edited April 1 by Multitask Share this post Link to post Share on other sites
NCEcoBoost 6 Report post Posted April 2 (edited) 20 hours ago, bbf2530 said: Hi NCEco. Just to avoid confusion for you and others: SYNC 3 was available on the 2017 Fusion. Here is the vehicle/trim level breakdown as to availability: -SYNC 3 was not available on the S model. Only SYNC. -SYNC 3 was optional on the SE trim level as part of the "Luxury Package". -SYNC3 was standard equipment on the Titanium, Platinum and Sport trim levels. Concerning your voice control issue: I would recommend trying a SYNC master reset. The instructions are in your Owners Manual. If that does not work, you can try disconnecting the battery for 10 minutes (although that is a band-aid type of fix). If that does not work, then a trip to the Dealer for diagnosis and service may be necessary. Let us know how you make out and good luck. Thanks for the advice. Sync3 was available on the '17 Fusion SE with the Technology Package (which is what I have), in addition to the Luxury Package. Sync Connect only came on the LP, which is what the brochure screwed up on - it had said it was on the TP and I expected to have it but don't. Oh, Ford....I have to go to the dealership soon for the annual state inspection, so I'll mention it then. Yeah, I know how to do a reset, but let them do it, I hope. Watch me have other issues afterward. (I still can't get the Ford Pass app to work; after it updated again yesterday, I finally sent a report about it. Bet they've designed it to no longer work on older phones, like my Galaxy S6. I'm NOT buying a new phone just for this nonsense). Edited April 2 by NCEcoBoost Share this post Link to post Share on other sites
bbf2530 9 Report post Posted April 2 5 hours ago, NCEcoBoost said: Thanks for the advice. Sync3 was available on the '17 Fusion SE with the Technology Package (which is what I have), in addition to the Luxury Package. Sync Connect only came on the LP, which is what the brochure screwed up on - it had said it was on the TP and I expected to have it but don't. Oh, Ford....I have to go to the dealership soon for the annual state inspection, so I'll mention it then. Yeah, I know how to do a reset, but let them do it, I hope. Watch me have other issues afterward. (I still can't get the Ford Pass app to work; after it updated again yesterday, I finally sent a report about it. Bet they've designed it to no longer work on older phones, like my Galaxy S6. I'm NOT buying a new phone just for this nonsense). Hi NCE. Yes, you are correct and thanks for adding that information. Just checked the Dealers Order Guide again, and now realize I did not read far enough down the options list to see that SYNC 3 was also included in the 2017 Fusion "Technology Package". I also just noticed that "SYNC Connect" is included when the "Drivers Assist Package" (90A) is ordered. To avoid any future confusion for others who may read this thread, I will edit my previous post to add that information. Good luck. Share this post Link to post Share on other sites
NCEcoBoost 6 Report post Posted April 2 Yes, I did see the Drivers Assist Package as well. BUT, it required the Luxury Package, that I didn't want, so I skipped the whole thing. BTW, I just saw in the Owners Manual how easy it is to do a reset, so I'll do it next time I'm out and about. Share this post Link to post Share on other sites
Multitask 31 Report post Posted April 2 Deleting the app, doing a reset of the Sync 3, and reinstalling it might work https://www.ranger5g.com/forum/threads/how-to-master-reset-sync-3-to-setup-activate-ford-pass-app.1859/ From a truck forum, but the same principle applies Share this post Link to post Share on other sites
bbf2530 9 Report post Posted April 2 30 minutes ago, NCEcoBoost said: Yes, I did see the Drivers Assist Package as well. BUT, it required the Luxury Package, that I didn't want, so I skipped the whole thing. BTW, I just saw in the Owners Manual how easy it is to do a reset, so I'll do it next time I'm out and about. Hi NCE. It all gets very confusing...and the deeper we look the more confusing it gets. lol However...for the 2017 model year Fusion, the "Drivers Assist Package" (90A), officially named the "SE Luxury Drivers Assist Package", actually required the "Technology Package", not the "Luxury Package". So you could have ordered it with your "Technology Package" equipped 2017 SE. I know...Oy vey. Good luck. Share this post Link to post Share on other sites
