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Hello all. I have a 2015 F-750 service truck. Driving down the road a week ago and suddenly the radio says “phone disconnected “ . Since then I cannot reconnect phone or even get into the Bluetooth phone menu on the radio,nor does the voice command switch on the steering wheel do anything. Radio still works fine. I have disconnected batteries for 30 min. I have pulled radio/sync fuse in panel. Also have pulled radio memory fuse and nothing has brought it back. I’ve attached a pic of a radio similar to what I have. What am I missing?   Thanks 

CC770237-2E71-4B29-A940-BBF0EF78CFD0.png

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As a guess, can you get to the settings and check the version?  report what it is at now.

 

And if you can, can you get to the 'Master Reset' ?

 

I would try the master reset. see if it helps.  It only resets the 'settings' not the version of the radio.  8)

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I have a 2015 Fusion. Same issue. I'll try the fuses too, but how do I do the master reset you mentioned?? Thanks.

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The master reset is in the settings... you will have to navigate the menus for it.

If after that, and it is still not working, could be the unit has failed and you just need to get a decent one from a wrecking yard to replace it.

 

car-part.com is a good place to start 

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