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CaptKirk4989

Sync screen needs brightness UP to dim??!?

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I have a 2017 Fusion with the big screen Sync 3.   I usually set my Sync screen to full dim for night driving as I drive on roads without streetlights.  Using the firmware that came on the car (not sure the version), it worked properly.

 

I did that first big firmware update and it seems like that is when I started having problems with the brightness.  Now, at night (or dusk) the screen starts up FULL BRIGHT (which is a safety issue) and hitting the brightness DOWN button does nothing to the Sync screen.  I have to hit brightness UP then the screen will jump to full dim.  Then I have to hit brightness down to dim the panel lights (they get brighter when the Sync screen went dimmer) and then it is driveable.  If I shut off the car then restart it, the screen jumps back up to full bright. This is VERY annoying and I wonder what I am doing wrong.  I've done the subsequent (recent) update and this problem persists.  I did a "full factory reset" and the problem persists.  What am I missing here??  Is there a "magic" setting I need to use??

 

THX,  Kirk 

 

  

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Additional info:  if it is light out, the screen brightness is correct and if it gets dark, THEN the screen goes to dim like I have it set.  If it is dark when the screen turns on , then the problem happens.

Edited by CaptKirk4989

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It might be this... the dimmer has two settings that are saved.  one when lights off, one with lights on.

 

Set it to where you want, when the lights are off (switch off)(day time) and again when lights are on (switch on)(night time)

 

Same with Auto if you have it.

 

Edited by Multitask

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i have set it to where I want it many, many times - every time I run the car when it is dark enough for the lights to be on.  I leave my headlights on automatic.  Are you saying to try setting the desired brightness with the headlight switch in the manual on position rather than with it on auto on to see if it "sticks" for auto mode??  Interesting idea...  I will try it.

 

 

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There should be an "AUTO" setting for the screen that darkens the screen at night automatically when the lights come on, if lights are set to auto. At least thats what works fine in my 2017 Ford Edge.

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It used to work fine but I think after the first Sync update, it started doing this.  I do leave my headlights on Auto and the brightness on Auto Dim but it still starts up full bright if it is dark enough for the headlights to come on immediately.  I've tried that various settings and all of them start up full bright. My car is currently on a trip with my wife so I cant verify this until early next week.  But I really appreciate your help!!  THANKS!!

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As I feared, the setting is set for auto dimming and it still turns on at night on full bright no matter how I try to set it.

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CHeck to see if there is a 'newer' update, if so, maybe there was a fix? <shrug>

 

"Maybe" the dealer knows a fix

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i have the same problem in my 2016 Ti. I tap one of the dimming buttons to get the screen to adjust properly. i don't drive that much at night but when i do, it's on dark roads. i just live with it since the workaround is simple.

i just wanted to let the OP know that they're not alone :)

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Same issue on my transit connect.... I switch the lights from AUTO to ON and then back to AUTO which puts the sync3 into night mode.. not the best work-around but fairly easy

 

Dogbert

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6 hours ago, Dogbert62 said:

Same issue on my transit connect.... I switch the lights from AUTO to ON and then back to AUTO which puts the sync3 into night mode.. not the best work-around but fairly easy

 

Dogbert

 

i like that one. better than my solution. i'll give it a try next time. thanks!

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I have a 2018 Mustang and I have this issue as well and I have the latest update.

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Having the same issue and to add to this if you turn your light off at night while parked the screen will burn your eyes out. The display brightness does not adjust it at all it is at full bright. Any fix after all these months? reset sync mannnnny time and nothing has changed

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I believe there are 2 places for brightness... one is the one that affects the whole dash (next to the lights switch) , the other is in the settings of Sync.... have you worked with both?

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same problem and more in a 2018 f150 truck as built was 2.2 no problems updated to 3.0 and all issues started default to fm on start up and screen brightness issue finally after 20 months a ford field service engineer admitted that the 3.0 software has a problem with certain hardware they tell me there is a update coming out in the last quarter of 2020 I asked if they could tell me if it would address the issues they will not commit to anything so that tells me its just like MFT there going to walk away from this issue

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Yea, Sync 3 3.0 is for older machines... the 2019's and after can have 3.3 and 3.4 and then eventually 4.0 will be out, so I would guess they will only concentrate on that

 

just like Sync 1-2... we used to have Windows XP, but now forced to use Win10

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Still have the issue on the my 2017 Fusion, and now a 2018 Explorer does the same thing.  Hoping for a fix in the Q4 2020 update....  Ford get your sh** together!!

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BEcause they are under warrenty... maybe check with the dealer for any issues with that?

 

It is odd that it's both... maybe your expectations are too high?  😎

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7 hours ago, Multitask said:

Yea, Sync 3 3.0 is for older machines... the 2019's and after can have 3.3 and 3.4 and then eventually 4.0 will be out, so I would guess they will only concentrate on that

 

just like Sync 1-2... we used to have Windows XP, but now forced to use Win10

 

And soon Sync 4 will be across the brands/models and we will all be screwed.

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Yup, just like those with Sync and Sync 2 and Sync 3... stuff moves on..

Do you still use Windows 3.11 or Mac OS 9?

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