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Fused1979 posted a topic in SYNC 3 General DiscussionAll, Really need Help here. First let me start by saying I support software for a well known company for a living so I know my way around a computer. I have a 2017 Ford Fusion Platinum that is currently on Sync 3 Version 2.0. I have attempted the download through the auto updates and from the looks of it the check for updates is successful but nothing downloads. I went online and found that users can download it to USB and apply manually. I actually prefer this method so it wasn't a big deal. I registered my car VIN, and created an account about 2 months ago. I am also using Ford Pass. When i go to the Support>Sync Update Download page,for 2 months I have been getting the following message. "You do not have a download available at this time" Not only would I expect to see a prior version since there have been a few between 2.0 and 3.0, i get this message. So I decided to give the Sync 3 Support a try not only through the chat option, but by calling directly. Big Mistake! I have called numerous time in which: Call 1: You have 2.1 available on the page just go to the page and download it. Call2: Advised 2.1 was not available on the page and was told that its a known issue and to be patient. Chat: After going over the same steps for 30 minutes, I asked to escalate the issue. After another hold I was told that my system could "never" be updated as it was a limitation of my software. Being in support I asked what exactly was the limitation considering one of the features is automatic updates. They couldn't tell me. I asked to speak with someone who could further assist and was told that they were it. If I spent this much money on a car, I need specific information to what that limitation is. Not too much to ask for. The technician said they would escalate to tech support. Email From: Got a response from the escalated ticket just for them to say that some 2016 models cannot be upgraded. Good to know. If I know anyone with a 2016 model considering at this point I have stated numerous times I have a 2017. Email To: I Replied back and asked for further support and advised that the case clearly states I have a 2017 model. Received no response Email To: I then sent a follow up to see if any further assistance could be provided. Again I received no response. Call 3: Was told the same thing as call 1. Which is it? Limitation of my software or not? Mixed answers. I asked to speak to a manager/supervisor so we can figure this out. I was told manager would say the same thing. So I said that it is fine, I will discuss it with him to see who I need to talk to net to get this resolved. I was then hung up on Only good news I received this time was the survey the automated system asked me to take. Gladly! Call 4: Called back the normal number and said that I simply wanted a number that I could file a complaint. Also tried different browsers to see if this was the issue: FireFox, Edge, Chrome and same thing. All i want is to be able to talk to someone who is knowledgeable and not reading from a troubleshooting script. The only contact information always brings me to support and the same people. You literally cannot file a complaint if you wanted to! I have scoured the internet and am suprised I cant find anything, Am I the only one having this issue? Before I go as far as sending snail mail to their CEO, maybe someone here can help? Since I cant get any help, has anyone else had this problem and resolved it? or I am confident I can perform the update myself and can likely find it online, however I would like to see if anyone else has done it by downloading the update from a 3rd party and not Ford. Anyone download from a 3rd party and install?
Hello, Looking for some assistance. Just recently sync stopped downloading my text messages. I no longer get text notifications. When I press the text message icon, a message states to make sure my phone shares the messages with sync, which it is set to, then at the bottom, it gives me an option to re download, but when I press it the icon just spins. Not sure if there is anything I can do about it, short of a system reset, which I'm not even sure how to do that. Car is a 2016 Mustang GT Premium, Sync 3 v1. Phone is an LG G5, with Android 7.0. I'm reasonably happy with the system and this is the first text related issue, in the 4 months I've been using it. Any guidance would be helpful.