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  1. Like
    bbf2530 got a reaction from MC Ford in SYNC3 and APIM reprogramming   
    Hi MC and welcome to the Ford SYNC Forum. No...A SYNC software version update (i.e. 3.0v20204) is not the same as an APIM firmware update. A SYNC 3 software update would not address an APIM reprogramming and/or rear facing camera issue (assuming that is what you mean by "cam").
    You either need an APIM update or an APIM replacement. However, that is difficult to diagnose over the Internet.
    As to the labor time? I have no guess why they are telling you 1-3 hours. Don't know if that is the "book" time or they are guessing.
    Keep us updated and good luck.
  2. Like
    bbf2530 reacted to kdowney500 in Cannot read A7 Nav SD Card   
    Problem resolved! The A12 SD Card arrived today. I popped it in and it loaded right up.
    BTW: The latest version is A13 according to Ford.
    Thanks again for all your help. 
  3. Like
    bbf2530 got a reaction from RedHoncho01 in Sync 3.4 Sees New Phone as Mass Storage Device Instead of Android Auto   
    Hi Papa. You have two possible issues that jump out. First...Yes, SYNC 3 does have a compatible device list, and perhaps your ZTE phone is not on it (very possible). You can find the list on the Lincoln or Ford owner sites in the SYNC sections.
    Second, you have used CyanLabs aftermarket software to update your SYNC system, and it is known to have "little" bugs here and there. What model/model year is your vehicle? Why are you using the CyanLabs software? Was your vehicle not equipped with SYNC 3.4 from the factory?
    Your best bet would be to contact CyanLabs to see if this is a know issue that they have a solution to.
    Good luck.
  4. Like
    bbf2530 got a reaction from RedHoncho01 in Sync 3 - Any Impacts 3G Network Shutdown   
    Hi KCWCOWS. I understand. However, to make it easier for others to help you in the future, leave out the "Version 1" part. It is an obsolescent descriptor which is not needed and can only lead to confusion. As it did in this thread.
    Using Ford's newer descriptors, you currently have "SYNC 3 v3.0.15139". If/when you update, you will have "SYNC3 v3.0.20204" (which is what I also have in my 2018 MKZ).
    EDIT- One other thing I noticed: Sorry if I am misunderstanding what you meant, but you stated earlier that you were "Currently working on downloading it, but got to get it downloaded correctly to USB flash drive (had issues previously)."
    Just to clarify...You are not trying to download directly to the USB flash drive from the Ford SYNC3 website, are you? 
    You need to download the SYNC update file to your computer first, then unzip and properly copy the files over to the flash drive.
    Good luck.
  5. Like
    bbf2530 got a reaction from RedHoncho01 in Sync 3 - Any Impacts 3G Network Shutdown   
    Hi KCWCOWS. As Muzicman mentioned above, this is an exhaustively discussed issue. The problem is: This "issue" is not due to a defect or failure of the modems supplied by Ford, GM, BMW, Mercedes, Toyota, Honda etc. etc..
    In those affected vehicles, it is due to the fact that the cell phone carriers (Verizon, AT&T, T-Mobile etc.) are dropping 3G cell service coverage. And that is something Ford and other automakers have no control over.
    Therefore, all 3G modems in all 3G limited devices in the US will no longer have cell service. That includes cell phones, computers, etc. etc. etc.
    To put this in context: All 3G limited cell phones will also stop working once 3G service is ended in the US. Can/do we expect cell phone manufacturers to update or replace all 3G phones for free? Of course not. And they will not do it. Nor will they offer any compensation. Our option will be to buy a new cell phone.
    It certainly can not hurt to contact your Ford Dealer, Ford Customer Service etc., to ask if they will do something for us. Or perhaps Ford will expand the number of vehicles covered by the CSP in the near future.
    However, it can not reasonably be expected that they owe it to us, since this is not a component defect or failure. And even if it was, legally/technically, our vehicles are warrantied for the warranty period. No longer than that. No auto manufacturer that we know of so far is replacing 3G modems for free. Most are not even offering any update cost coverage on their vehicles.
    From another perspective, cell phone and other device manufacturers will certainly not even consider updating or replacing our 3G phones and other devices. And in the case of obsolete cell phones, they are now essentially expensive paperweights. However, in the  case of our vehicles, every other function still operates as designed.
    And I am being fair. At some point in time, the 4G modem in my MKZ will become obsolete when 4G service is eliminated. I can not and will not expect Lincoln to replace it for free because the cell carriers eliminated service. 
    I don't expect everyone affected by this to agree with my perspective, but it is the reality.
    Let us know how you make out and good luck.
  6. Like
    bbf2530 got a reaction from RedHoncho01 in Hello from Ohio   
    Hi RH and welcome to the Ford SYNC Forum! Congratulations on your new Corsair.
    Heeeyyy...wait a minute...you look familiar...😉
    Good luck!
  7. Like
    bbf2530 got a reaction from CARR142 in 22 Transit Connect wireless charging issues with iPhone 13 Pro Max   
    Hi todd. Yes, call the Service Department of your Dealership and make a service appointment so that this problem can be properly diagnosed and corrected.
    When you bring your vehicle in, do not hand them the keys, tell them your phone will not charge wirelessly and leave.
    Instead, do whatever you need to do to physically demonstrate the problem to them. Be sure they clearly state that they see the problem too. In this way, you can avoid the dreaded "Could not duplicate the customer concern" invoice.
    Let us know how you make out and good luck.
  8. Thanks
    bbf2530 got a reaction from todd1010 in 22 Transit Connect wireless charging issues with iPhone 13 Pro Max   
    Hi todd. Other than attempting a Full SYNC reset (instructions in the Owners Manual), or the overly recommended battery disconnect, there is not much self-help that can be performed.
    If you believe it is a SYNC or other vehicle issue, as opposed to a problem with your phone, the only way for Ford to address it is to bring it in for service. When you do, demonstrate the issue, so they can see your phone display the error message.
    Let us know how you make out and good luck.
  9. Like
    bbf2530 got a reaction from RedHoncho01 in USB Drive Song Metadata   
    Hi RH. Aha...now that is a very good reason. 😉
    Enjoy your upcoming retirement and good luck.
  10. Like
    bbf2530 got a reaction from CARR142 in 2021 SYNC 3 NAV map update.   
    HI Muzicman. Ford/Lincoln release updated NAV map versions annually.
    The NAV map updates are usually released/offered around mid-July/early August of each year. The update was a little late this year, likely due to the pandemic.
    For everyone's information: The 5 year subscription cost is $199 for the 5 digital download version and $239 for the 5 year, mailed USB version.
    The single year update via digital download is $109 and the single year, mailed USB update is $149.
    So if a Lincoln/Ford owner forecasts they will update 2 or more times in 5 years, it is less expensive to order the 5 year subscription.
    If you think you will only update once in 5 years, order the single year update.
    And my opinion: For those not entirely comfortable with computers, downloading/transferring files etc., pay the extra $40 and order the USB version. Especially if ordering the 5 year subscription. At the very least, you get troubleshooting/tech support (which you do not get with the straight digital download), you will not have to worry about downloading/transferring files etc., plus you will wind up with 5 extra USB flash drives for your own personal use in the end.
    If comfortable with your computer skills, get the download, but realize they offer no troubleshooting support for the digital downloads, if there is a problem.
    Here is the SYNC 3 NAV map update website: https://syncnavigation.com/lincoln/home
    Let us know how you make out and good luck.
  11. Like
    bbf2530 reacted to bnewt in 2021 SYNC 3 NAV map update.   
    I updated the maps on my 2017 Explorer with no problem
    I went from 1.15 to 2.20
    took about 90 minutes to complete
  12. Like
    bbf2530 reacted to alcohenusa in 2021 SYNC 3 NAV map update.   
    I had helped a friend update his 2019 F250 which interestingly only gets Sync 3.0. He got a free update and it was 2 20.
    After seeing that be successful, I bit the bullet and purchased the 5 year subscription for my 2018 Fusion. Just finished that update and it is also 2 20.
  13. Like
    bbf2530 got a reaction from Sue in Reset sync 3   
    Hi Sue. Unfortunately yes, it seems to be a "dead system". There is no way to accurately diagnose this over the Internet. You have tried all the usual self-help remedies. (battery, fuses etc.). It could be a bad APIM or a handful or more other causes. If the vehicle is out of warranty, there is nothing that can be done now, other than pay to have it diagnosed and repaired. Or purchase an aftermarket Audio system that will give you Bluetooth connectivity, etc.
    Just out of curiosity, you purchased a used vehicle with a non-working SYNC system. When did you first discover it did not work?  Did the car have any sort of CPO or Dealer warranty? if yes, did you ever bring it back to the Dealership to have it repaired during the warranty period? We have to assume not.
    Keep us updated and good luck.
  14. Thanks
    bbf2530 got a reaction from Sue in Reset sync 3   
    Hi Sue. You purchased the car used and SYNC has not worked since you purchased it?
    Did you purchase the car from a Ford Dealer? Was there any type of used car warranty when you purchased it? If yes, when did you first let the Dealer know that SYNC did not work?
    Assuming you used the correct reset procedure that is listed in your Owners  Manual (not just something you found online, which may be right or wrong), there is not much more self help that you can try. You have already tried all the other normal suggestions. Disconnected the battery, fuses etc.
    Having the underlying problem diagnosed and corrected may be your only other option.
    If other members have any ideas, I am sure they will jump in to help.
    Keep us updated and good luck.
  15. Like
    bbf2530 got a reaction from papaoso in Fail to Sync 3 Update   
    Hi papaoso. It is extremely difficult to troubleshoot something like this over the Internet, when we can not see what is actually being done and what has happened.
    Please do not take this the wrong way, but in most cases, the problem is some sort of user error. Whether it is accidentally missing a step in the downloading and/or file setup on the USB, or when the USB has been inserted into the vehicle.
    We can assume you had your vehicle running when you plugged the USB in, and kept your vehicle running? How long did you give the update to begin before giving up?
    Are you downloading the SYNC3 update file on a PC or a Mac? If from a Mac, I would recommend trying to download from a PC (if you can), since we have seen a few cases of problems when downloading, unzipping etc., on a Mac
    The only way to possibly help would be for you to type up every single step you took along the way (from file download to USB insertion), to see if you missed anything or not. It would be tedious for you. And even then, it would be difficult to assess the problem.
    So my first recommendation would be to print up the full instructions, then download the file new and try again, following the steps exactly.
    Forget about WiFi updates. Even with an exceptionally strong WiFi signal, they are iffy at best in SYNC 3.
  16. Like
    bbf2530 got a reaction from TINole in Audio off   
    Hi TINole. Unfortunately, other than performing a hard reset of your SYNC system (procedure in your Owners Manual), I do not have a solution. However, I would recommend making a service appointment so the issue can be diagnosed and corrected.
    When you bring your vehicle in, do not just tell them what is wrong, hand them the keys and leave. Be sure to demonstrate the issue to the Service Writer or Tech.
    Yes, I realize you would probably need demonstrate in this case anyway, since you would not want to leave your phone with them. It is simply something I always recommend. Always demonstrate the issue and have the Service Department employee clearly state they see/hear/feel it happening.
    This helps avoid the dreaded "Could not duplicate the customers concern" diagnosis. If you personally showed it happening, they can't say they could not duplicate it.
    In the meantime, perhaps a tech member will jump in with more specific advice that may help.
    Keep us updated and good luck.
  17. Like
    bbf2530 got a reaction from TINole in Audio off   
    Hi TINole. Concerning WiFi versus USB updates: WiFi updates are sometimes spotty. You have Automatic Updates turned on. Do you also have your SYNC system connected to your home WiFi network (or someplace else you park for extended times during the day) and does your vehicle get a strong WiFi signal when parked?
    While I only have SYNC 3.0 in my 2018 MKZ, and things may have improved with SYNC 3.3/3.4, I have found the USB download method to be more stable and reliable. On the other hand, some owners have had issues getting USB updates to complete properly, or had issues transferring the files from their computer to the USB drive, etc. Like anything it can sometimes be a matter of personal experience.
    Keep us updated and good luck.
  18. Like
    bbf2530 got a reaction from TINole in Audio off   
    Hi TINole. My SYNC 3.0 equipped MKZ has its own hotspot too. However, a hotspot is a data connection. SYNC updates need a WiFi connection.
    Unless that has changed for SYNC 3.3/3.4, you would still need to be connected to a WiFi network, with a strong WiFi signal.
    If I am mistaken, perhaps a SYNC expert will jump in to give you more specific information.
    Good luck.
  19. Thanks
    bbf2530 got a reaction from xisruno in 7/6/20 - New SYNC 3 NAV maps update available.   
    Hi gang. There is a new SYNC 3 Navigation maps update available. To see if it is available for your Lincoln, go here and enter the required vehicle information: https://syncnavigation.com/lincoln/home
    For your Ford, go here and do the same: https://syncnavigation.com/ford/home
    Good luck. 
  20. Like
    bbf2530 reacted to Multitask in 3/10/20 Lincoln Owners SYNC update website up   
    Nah... I don't drink!  😎
  21. Like
    bbf2530 got a reaction from FordF150Sport in Sync 3 Update Unusual Circumstance Problem   
    Hi FordF150. Yes, it will/can. If you use another VIN to download the latest SYNC 3 update, install it and report the installation, the real owner will not be able to receive that update.  And if they updated already and reported the installation, you will not be able to receive that latest update.That is one of the problems with this method.
    It is nice of you to be one of the few people I have seen actually worry about what happens to the real owner of the vehicle after a VIN is hijacked like this.
    Good luck.
  22. Like
    bbf2530 got a reaction from asteele in New User - review so far "Pitiful"   
    Hi NOTMY. To my knowledge, Build 19205 is the latest available SYNC 3 build. And I believe what asteele posted was not necessarily what comes up on his SYNC screen, but a list of available commands. Every command does not come up on the screen. I am guessing he may have obtained that list from his Owners Manual. I'm sure he will correct me if I am wrong.
    However, I have a 2018 MKZ, updated twice from 17xxx, to 18xxx, to Build 19205, and all of those commands asteele listed work in my car.
    Like all of us, you will need to do some learning. So as mentioned previously, the best thing we can do is peruse the SYNC section of our Owner Manuals, where there is a pretty extensive list of available commands, and utilize the tutorials and tutorial videos available on the Lincoln Owners website.
    EDIT - I can also mention that there is a newer NAV map update, if you are interested. The latest NAV maps version is NA 1 18 (you are on NA 1 14). However, you may not be interested, since you will probably have to pay.
    The first update after vehicle purchase is free and it looks like you never updated. However, I am not sure if there is a time limit on that free update.
    Hope this information helps and good luck.
  23. Like
    bbf2530 got a reaction from gingerknits in Map Updates Now Available For Sync3   
    Hi all.  Yes, I have also downloaded my SYNC3 NAV maps update file (well, it is a large file, >13Gb so is downloading as I write this) from the Lincoln/ALOM Technologies site.
    Instructions state to plan on a 1 hour install, during which time the car/engine must be kept running, so I will install it tomorrow during a 2 1/2 drive I have to Penn State. 
    As alcohenusa mentioned above, the map update is complementary for 2018-2019 vehicles.  No charge if you download the files yourself onto your computer, or a $40 charge to have them mail you a USB drive containing the files. I opted to download for free.
    I will post back tomorrow night or Sunday and let everyone know how the install went on tomorrows drive.
    To get your SYNC ESN serial number, go to "Settings" on your SYNC screen. Then scroll down to and click on "About SYNC". Then be sure to scroll to the bottom to get your "SYNC Serial Number (ESN)" number, not the "Onboard Modem Serial Number (ESN)", which is listed first.
    FYI: My current NAV Map file in my 2018 MKZ is "NA 1 16". I am assuming the update will be "NA 1 17"? I will post back with that information too.
    Good luck.
  24. Like
    bbf2530 got a reaction from Seacow1500 in Sync 3 by USB   
    Hi Seacow. Just an observation: Unless the instructions for your SYNC version are drastically different than usual, the instructions on the Ford site instruct to download the SYNC update file to your computer, unzip the zipfile, then move the unzipped files to the USB. So you unzip the file before moving it to the USB drive, as Multitask stated.
    Keep us updated and good luck.