Just venting my frustration with Ford. I loved my 2014 Fusion Hybrid and the MyTouch when I first got it. The most useful feature was my ability to use my iPhones address book to select an address and have it used by the Navigation System. (That was after spending hours to change the "Country" code to 2 characters in hundreds of contacts). Then the first Sync upgrade came out and that feature was eliminated and subsequent updates have not returned that feature. I've installed several updates since that first, I honestly i can't see any performance enhancements; only new glitches.
Now, that Ford has moved on to Gen 3, I don't have any faith in Ford to fix issues wth Gen 2.
Another real pet peeve of mind is you can't (the dealer can't) reverse any upgrades to the system; no way to reset the system back to original software setup and Ford doesn't tell you what the upgrade will accomplish.
No more Fords for me.