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  1. Last week
  2. bbf2530

    Favorites from Garmin to Sync

    Hi David. Unfortunately, you will need to manually transfer each address favorite...either by using SYNC verbal commands or typing the address into the NAV system of your vehicle...and then save it as a "Favorite". There is no way to transfer the entire list automatically. Good luck.
  3. David in the Lowcountry

    Favorites from Garmin to Sync

    Have Ford Sync 3.4 on 2020 F-150. Would like to transfer favorites from Garmin nuvi 50 - is that possible? Thanks!
  4. Earlier
  5. bbf2530

    SYNC 1 master reset?

    Hi mj. Just for the information of those who read this thread in the future: Where did you find the SYNC Master Reset procedure and when did you try it? 16 hours ago you asked "How do I perform the sync master reset you mention?". You were informed it was in the Owners Manual in the SYNC section. You said it was not there. So you were directed to look at the end Troubleshooting Chart. Now you said "I did try that but did not work for me". Since you did not mention trying a SYNC Master Reset until just now, when and where did you find? In your Owners Manual? When did you try it? Knowing this information can help others in the future.I t will also help others to help you in the future if you provide all information right upfront. Good luck.
  6. mjmitch

    SYNC 1 master reset?

    I did try that but did not work for me
  7. Hi bpifer. This is the problem with "upgrading" to SYNC 3.4 from SYNC 3.0, Ford MyTouch, LincolnMyTouch, SYNC 1 etc. There are almost always some type of issue and/or features which do not work properly, and the usual troubleshooting does not work. Since this installation is a third party/aftermarket update to SYNC 3.4 (as opposed to the original factory SYNC installation your car had), there are now too many variables involved. For example, what APIM and hardware did you install? One from a SYNC 3.0 vehicle or a SYNC 3.4 vehicle? Used...new? Did you upgrade to SYNC 3.4 using the CyanLabs website tutorials? If yes, it may be best to contact them. If one carefully reads the caveats that CyanLabs lists, there are certain features which often will not work after a SYNC 3.4 "upgrade" like this. Since you have had this problem from the very beginning after "upgrading", this may be a hard issue to resolve. At this point, if you used CyanLabs, contacting them through Email (or text...if available) may be your best course of action. They have probably seen this problem before and may have a work around.Sorry I can not offer much more guidance, since normal troubleshooting will not work in this case. Perhaps another member will jump in with some ideas. Keep us updated and good luck.
  8. bbf2530

    SYNC 1 master reset?

    Hi mj. Happy to hear you were able to find a work around. For informational purposes, the SYNC Master Reset procedure for the US/North America Focus is at the end of the SYNC Troubleshooting section of the Owners Manual. Perhaps it is the same procedure and listed in the same place for the UK Focus. Here is the procedure as listed (again, for the US/North America Focus): "SYNC System Reset The SYNC system in your vehicle has System Reset feature that can be performed if the function of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (Such as paired devices,phone book, call history, text messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. Release both buttons after 2-3 seconds. Please allow a few minutes for the reset to complete. After a few minutes has passed you can resume using the SYNC system." Good luck.
  9. My apologies. I have a 2015 Ford Fusion. This is an upgrade from a Sync 2 system, to a Sync 3. I have Sync 3.4 My phone connects via bluetooth or CarPlay, but the sound from music or phone calls has never worked. I tried connecting via a cable and was able to see CarPlay working on the screen. It shows a call come in but no sound. I shows a song is playing but no sound (through the speakers). Same with the navigation, it runs on the screen, but when it goes to give and audio direction, the radio goes quiet, but there is no sound from the navigation itself. The radio itself plays fine, I hear sound no problem. I did a master reset and nothing changed. Same issues.
  10. mjmitch

    SYNC 1 master reset?

    Unfortunately, there's no mention in manual in the SYNC section. Hopefully what i did will help others in same situation.
  11. bbf2530

    SYNC 1 master reset?

    Hi mj. The SYNC reset is an entirely separate procedure, which would be listed in the SYNC section of your Owners Manual, or a separate SYNC Operators Guide, if there is one for UK models. I do not have easy access to the UK manuals. Either way, happy to hear you were able to resolve the problem. Good luck.
  12. mjmitch

    SYNC 1 master reset?

    OK what i did was remove the F67 fuse (7.5a) from the fuse box located behind the passenger side glove box then started the car and let it idle for 5mins, switched off, put fuse back in and SYNC was restored to full functionality. This was preformed on a 2015 Focus Zetec (UK).
  13. mjmitch

    SYNC 1 master reset?

    Did a keyword search for all battery entries in manual and it mentions replacing battery with one of the same spec and how to recalibrate the electric windows but no mention of SYNC
  14. bbf2530

    SYNC 1 master reset?

    Hi mj. You would need to check your Owners Manual for the SYNC Master Reset procedure for your particular vehicle/SYNC version. And the battery reset procedure would also be in your Owners Manual, as mentioned. If you do not have your hard copy, you can download the PDF version here: https://www.fleet.ford.com/parts-service/resources/owner-manuals/ Let us know how you make out and good luck.
  15. mjmitch

    SYNC 1 master reset?

    Thanks for reply. How do I perform the sync master reset you mention?
  16. bbf2530

    SYNC 1 master reset?

    Hi mj. With SYNC 3, there is a battery reset procedure which must be performed after the battery is disconnected, replaced etc. If not performed, certain vehicle functions will be disabled until the reset procedure is performed, or the car sits for a minimum of 8 hours, completely untouched. It is outlined and explained in the Owners Manual. And by "...sitting untouched for a minimum of 8 hours", that means completely untouched. So lock and leave it for at least 8 hours. Do not unlock it, enter it, start it etc. etc.. I realize you have the original SYNC version, not SYNC 3. However, there may be a similar reset procedure for your vehicle. Check your Owners Manual in the section outlining replacing the battery. If that does not work, you can perform a SYNC Master Reset to see if that restores full function. Let us know how you make out and good luck.
  17. Hi bpifer. More information would help. You do not mention the model and model year of your vehicle is, what version of SYNC 3 is installed in your vehicle (e.g. SYNC 3.0.xxxxx, SYNC 3.4.xxxxx etc.). Also, how long have you owned the vehicle, and when did this issue begin? Did your phone originally perform properly via SYNC, then suddenly stop working? Or did it never work properly? Can tell you this: If your vehicle has SYNC 3.0, you need to connect your iPhone via cable to utilize Apple CarPlay, play music from your phone etc. You can not play music from an iPhone via Bluetooth with versions of SYNC 3.0. I am not sure why you are having the other volume issues. I would suggest performing a SYNC master reset, then reconnecting your phone. If that does not help, and your vehicle is still within the New Vehicle Warranty period (or an ESP that covers electronics etc.), you should make a service appointment to have this issue properly diagnosed and corrected. Perhaps other forum members may have some suggestions which may help. Keep us updated and good luck.
  18. Hello. My iPhone 10 is connect to the Sync 3 system. I hear no audio on incoming call. It shows the call, but no sound. The volume is up all the way on both the phone and on the radio dial. I also do not hear sound if I play music from my phone via bluetooth. Again, the phone is connected, the volumes are up and it show on my phone the song is playing. I also hear no sound when using navigation. The sound on the nav screen is not muted. I tried hitting mute, and unmuting and no sound. Please help.
  19. Hi All, i had the battery disconnected for a few hours which has resulted in the following Sync 1 issues: On the Media button menu, BT audio is missing, only options are radio or CD. "Sync initial." Is greyed out and can't be selected Sync Settings and Sync Apps error is "sync connection error". No power/data via the two USB ports. The phone button no longer responds. How do i reset back to full operational settings? Ford Focus 2015 VIN: WF05XXGCC5FY76969
  20. Hi Robert56, Are you using Apple Carplay when this happens? If so, you can try deleting/deactivating the Carplay settings. Here’s some other things I would try before heading to the dealer: 1. Update the iPhone to the latest version. You said you already have the latest Sync update. 2. Be sure you are using a good cable for the phone connection, either genuine Apple or one that is certified for Apple. 3. Do a master reset of sync and remove the Sync profile from the phone. Then set up everything again. 4. Contact Sync support, but they will most likely have you try 1, 2 and 3 above. I have 2 Sync3 vehicles with multiple iPhones with no issues.
  21. Ok, yours is at the point where I'm not sure if it came with 3 or you updated the hardware to Sync 3 But at any rate I remember that Sync 2 (for me) had that issue, but it was an earlier phone Unless someone here has an answer, I would take it to the dealer and have them look at it....
  22. Sync 3 and 8”. Apologize, did not answer this fully. Only when plugged in Removed from both iPhone and Sync, rebooted phone, turned off vehicle and restarted then paired Thanks,
  23. Just in case Only when paired with Bluetooth? or also when it is plugged in ? Also, you unpaired it from the phone, did you remove it from 'both' the phone and Sync ? So you had to start pairing all over again? Sync 2 I will assume, but is it the 4" screen or 8" screen (might help with diag)
  24. When I connect my iPhone Xs Max to my 2018 F150 sync immediately my cell phone number is displayed with the call timer going. I have the latest Sync firmware (however this happened before the update) The software version on my cell 14.4.2 (again, this was happening before with other versions). When Bluetooth is disconnected on my cell the call terminates I have removed Sync from my phone, rebooted both the phone and restarted the vehicle and paired the iPhone to the vehicle with the same result Appears to affect Airplay from launching
  25. I was able to finally get two phones to work, somewhat? One of the phones is connected by USB (main). The other is connected by Bluetooth. I go into settings and pick the second phone to play media. This leaves the main phone for calls. After that if I want to play music, podcast, etc. I go to sources and pick the (second) phone. With two phones connected to Sync. I cannot do google voice commands or see google maps on the sync screen. Like i could with just one phone connected usb.
  26. Hi Muzic. My SYNC 3.0 equipped car can only connect via Bluetooth to one phone at a time. Are you saying both phones (yours and your wife) can connect simultaneously, and both display on the screen being simultaneously connected? And you can answer calls from either phone simultaneously? If yes, perhaps that is an improvement in SYNC 3.4 that is not available with SYNC 3.0.
  27. I was able to successfully pair my phone and my wife's phone on her 2020 Edge ST (Sync 3.4). They both show up as audio sources but I have not tried to actually stream music from either one. Do your two phones successfully pair and show up as audio sources?
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