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- Yesterday
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I did not think that the XML file was generated when only update the MAPS, but does when you update the OS....
- Last week
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Scott R joined the community
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Many thanks good bye
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Hi RBrown. I'm sorry, but it slipped my mind that you are not located in the US/Canada (Ford Galaxy etc.). This means your map versions are different than those we have here (although your SYNC version seems to be numbered similarly). Therefore, I can not offer much more assistance on this. Unless another member here is better acquainted with the latest EU versions of SYNC and NAV maps, I would recommend checking with your Ford Dealer or Ford EU Customer Relations. Let us know how you make out and good luck.
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Hi Rbrown3. Again, when you go to your SYNC screen> SYNC settings> "About SYNC", what is displayed as your current map version? "NA 2 21"? Or "NA 2 22"? Something else? Get back to us and good luck.
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Nothing has changed, I download to the computer, then transfer files to a USB that has been formatted in X Fat, plug it into the car, which then says updating, update completed, update will take place when the car restarts, so all looks good. Then I take the usb back to the computer to upload the Log file. That seems to work although no message says that its has completed. Still says there are maps to update.
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Hagy joined the community
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Sirlot joined the community
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Can you reinstall the update again? Not sure if it will let you or not.
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Thanks for your suggestion, but that's way too technical for me. I've endured what I have. My workaround is I got the Wi-Fi hotspot and I play stations via the music choice app. It's not ideal, not having integration with the car system. I have to control everything from my phone, and only able to change channels at stoplights. My only hope is Music Choice will make a car app I'm extremely disappointed this vehicle doesn't have what I consider standard HD radio these days. My jerry-rigged system gets the job done but it is not befitting for $40 to $50,000 vehicle. This is my first American car and we'll, it's lacking as compared to my Honda's and Toyota. Imagine my disappointment when I discovered my car doesn't have home link garage door openers either. Again something standard in my Camry. Nevertheless I love my Explorer, even if is a bit more Bare Bones than what I'm used to
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There is a way to gain the HD ability, but it means swapping the ACM (part that has the CD player and radio) out for one that has HD capabilities.... Some programing might be needed to let the vehicle know you did that car-parts.com , see if there is one there from a newer vehicle, and either do it yourself, or pay to get it done.. and then once you update that part, you might not be able to update based on the VIN, .... Don't know if Dan needs to get involved for that...
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2008 Ford Edge SYNC update (green LED version)
geterdone replied to geterdone's topic in SYNC 1 & 2 General Discussion
I'm stuck getting the dreaded "file not found" error. The green LED display shows FILE NOT FOUND and the female voice says the install file cannot be found. It recognizing the USB because when I remove it the display shows "USB REMOVED". No matter what I've tried FILE NOT FOUUND is the only result. I'm very tech savvy and have read all the suggestions about trying different USB sticks, types, sizes, formatting, reorganizing the install files, linefeed issues in the text install files. I understand all of it, but no matter what I've tried I can't get the car to recognize the update files on the USB drive. I've tried with the v5.11 files and the v4.6 files. Same result. Anybody else out there hit this FILE NOT FOUND roadblock and solve it? -
paigerwager2007@gmail.com joined the community
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VIO76 joined the community
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Hi Rbrown. After rereading your previous posts, there are a few questions: First...Did you follow the instructions exactly as written? For example, while it may only be a matter of semantics and/or incomplete information, you stated you downloaded the ZipFile to a USB. However, you need to download the ZipFile to your computer first, then unzip it, then copy/move only the specified files over to a freshly formatted (to the correct format) USB Flash drive. It is a relatively common mistake made by some to download the ZipFile to the USB drive instead of the computer first. And doing so it can muck up the works. Bottom line though...If the correct updated NAV maps version is showing listed in your SYNC settings/"About SYNC", it is all a moot point. If it shows the correct/updated version, then it has correctly updated. And it may take a week or so for the successful update to show in the Ford database. Keep us updated and good luck.
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Yes I will see if anything has changed, but 46k file is not going to do much even though it is a zip file
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Hi Rbrown. It can sometimes take several days to a week for the SYNC database to update after you upload the XML file to the website. Concerning whether the NAV map update was successful in your vehicle: Does the "About SYNC" section of your SYNC settings show the correct, updated NAV map file number? If it does, all is good. Let us know how you make out and good luck.
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On my account it says my Map is due for an update, so I download it to a USB applied to car which informs me update completed, it give me an upload file which I have done. 2 problems. 1. Original download zip file is very small only 46k 2. Although the upload file has been uploaded my account still says Maps available. My account is SYNC UPDATES SYNC IS UP TO DATE NAVIGATION UPDATES MAPS - UPDATE AVAILABLEBefore updating Maps please confirm your SYNC is up to date. Only vehicles with navigation installed are eligible. 2019 FORD GALAXY SYNC Current Version VINWF0KXXWPCKK SYNC GenerationSYNC 3 SYNC Version3.4.22200 Maps MapsUpdate Available So what is Wrong please
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Peterowok joined the community
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Sync 3.4 Problem 2019 Ford F150
Multitask replied to Warnermonarch's topic in SYNC 3 General Discussion
Something to check... When you formated the drive, on a mac make sure you are adding the MBR feature... I think Windows automatically does that... The 2 files and one forder thing tells me you are doing that right... When you want to the ford site, you go the one for your VIN ? I ask because a 2019 might not have had 3.4 , so I'm making sure... -
Hi Jon. THe XML file is created by and proprietary to your particular vehicle, so it is unlikely that anyone here will be able to help you reconstruct the XML log file. You will probably need to contact Ford Customer Service and/or Ford SYNC Customer Service to have them straighten this out. I am sure other members will jump in to help if they have information to the contrary. Keep us updated and good luck.
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That's the problem. I didn't know that I had to upload the file to confirm the update and I cleared the usb without uploading the file. So unless I can get a new log file I won't be able to install the map updates because it's telling me to update sync first. So frustrating.
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Don't worry about it. Ford doesn't really care or require the file. If you updated from a USB drive, the log file should have been written to the drive.
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Can anyone help me figure out how to get a new log file to send to Ford verifying my sync update ? I did the update but didn't realize I was supposed to upload the log file to confirm my system was updated with Ford. I've tried reinstalling the update with no avail any help would be appreciated. I have a 2016 explorer XLT with the sync 2 (Ford my touch) ?
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Phone book not fully downloading
Muzicman61 replied to Silverknight's topic in SYNC 1 & 2 Cell Phones & Technical Assistance
You should be able to easily add it back. -
Sync 3.4 Problem 2019 Ford F150
alcohenusa replied to Warnermonarch's topic in SYNC 3 General Discussion
You mentioned that you used both a Mac and Windows PC to create the USB drive. Some users have had issues with using a Mac in properly setting up the USB, so just be sure you have it correct. I’m guessing it was correct since you got the same error for both of them. Here’s what I would try based on what you have already done: First, I would disconnect the battery for a short time (5-15 minutes) to let all the hardware power down and reset. Reconnect the battery and let everything come back up and then try the update again. Be sure to READ your owners manual about things to check when the 12v battery is changed or disconnected as you may need to reset some functions in the vehicle. If that does not solve the problem, then I would try a Master Reset if you have not already done so. This will wipe out all your personal settings (phones, Nav favorites, etc.) and reset the system to factory options using whatever version is currently installed. Then try the update again. If none of the above works, then a dealer visit may be necessary. Many users have tried an alternative update process provided by Cyan Labs. This is not a Ford supported procedure so it comes with some risk. However, many have used it with no issue. I have not used Cyan Labs myself. -
I found this site trying to research my "update"problems. Before I take my truck to the Ford dealer, I will throw out what has occurred and what I have tried. 1. My system has been dropping apps, disconnecting apps and generally not working as they it did a few months ago. (Ford tech said that is what happens when the update has not been installed). 2. I went to the Ford website and searched for updates and found two...one for Maps, and one for the system software. 3. I followed the directions on the Ford website. I was not able to connect using the Wifi protocol, so I downloaded the files to a usb (ExFAT). Followed Ford directions, plug into my truck, and after about 20 minutes the dreaded "Error Code: VER_ERR08" showed on my screen. I went back and checked the Ford website, reformatted the usb, and dowloaded the files again. Back to the truck, and the same error. 4. I called the Ford help number listed on the error screen and connected with a very helpful tech. She took me through several steps, including a key combination to reset the system, but in the end nothing worked. She did suggest that I try a "new" 32GB usb, and gave me a case number to call back if additional help is needed. 5. I searched YouTube and found a Ford tech who said a SYNC system reset will be needed to get the software to install if problems were persistent. Did that along with the very interesting directions of starting the car, turn off the car, open the door, install the drive....etc. Wow! Really Ford...kind of like the 60's game...stop at a light, open the doors, run around the car and get back in before the light turns green...LOL! Well, even after the double secret key combination and the open/close door directions, still no solution. So here I am, about to call Ford. I will be at their mercy $$$$$. I bought this truck 11 months ago and moved 5 hours away from the dealership I purchased it from, so returning is problematic. 6. Yes, I have the correct files "autoinstall.lst, DONTINDX.MSA, and a SyncMyRude folder with 7 tar.gz files in side. 7. I have reformatted and installed files with a PC and a Mac. Thanks for reading my lengthly description!.........Peace, Warnermonarch
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Phone book not fully downloading
Silverknight replied to Silverknight's topic in SYNC 1 & 2 Cell Phones & Technical Assistance
Sort of fearful that if I delete it and it doesn't download, I won't have it in emergency anymore. -
Phone book not fully downloading
Muzicman61 replied to Silverknight's topic in SYNC 1 & 2 Cell Phones & Technical Assistance
Is your daughter the only contact you are having issues with? Maybe remove her as the emergency contact and try again? -
You are correct. I found out HD radio is not in the XLT. I was shocked and surprised a $40,000+ vehicle doesn't come with HD radio in 2020. My 2012 Camry came standard with HD radio. I just assumed in this day and age HD radio was standard, as most of the radio stations transitioned to digital years ago. Well my solution to this problem is I got the Wi-Fi hotspot (which I was considering getting anyway) so I can use some free radio apps. That also allows me to play my favorite music app, Music Choice, via Bluetooth from my phone. Not ideal because I can't easily change stations while I'm driving, but it solves the problem of listening to lackluster sounding, 6 station analog radio.
